Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heilbronn
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Processing of fault reports within the framework of 1st level support.
- Analysis and solution of technical problems based on predefined workflows.
- Documentation of customer inquiries and solutions in a ticket system.
- Support with the setup and configuration of hardware and software components.
- Conducting system tests to diagnose and correct errors.
- Close cooperation with 2nd level support to escalate complex requests.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field or comparable qualification.
Qualifications
- Basic knowledge of Windows, Linux operating systems and communications technology (VoIP telephony).
- Understanding of hardware components such as PCs, printers, routers, etc.
- Basic understanding of databases and SQL queries.
- Knowledge of ticket and remote tools (such as Atlassian Jira, Remedy, Zendesk) as well as ITIL, LAN, WAN and VPN is desirable.
Experience
- Experience in 1st level support is an advantage.
This text has been machine translated. Show original
Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk / IT Support Employee
- Location
- Heilbronn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
