Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Traunstein
- Working Model
- Onsite
Job Summary
In this role, you assist employees with IT inquiries, diagnose and resolve technical issues both on-site and remotely, and are responsible for documentation in ticket systems such as Jira or ServiceNow.
Job Technologies
Your role in the team
- Primary contact person for technical questions and issues in the IT sector.
- Support with installation, configuration, and maintenance of hardware and software.
- On-site and remote troubleshooting and resolution.
- Documentation and tracking of support requests in ticket systems such as Jira or ServiceNow.
- Training employees on the use of IT systems and applications such as Microsoft Office or SAP.
- Collaboration with other IT teams to solve complex technical challenges.
- Proactive monitoring and maintenance of IT infrastructure using monitoring tools such as Nagios or Zabbix.
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Our expectations of you
Education
- Completed training in the field of computer science, IT systems purchasing clerk, or a comparable qualification.
Qualifications
- Strong communication skills and enjoyment in working with people.
- High service orientation and problem-solving skills.
- Ability to work in a team and willingness to continuous learning.
- Very good knowledge of German as well as spoken and written English.
Experience
- Experience in troubleshooting and resolving hardware and software issues.
- Experience in IT support or helpdesk environment.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
helpdesk staff
- Location
- Traunstein
- Working Model
- Onsite
- Diversity
- Open for all genders
