Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 60.000 to 85.000€ Gross/Year
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you monitor SLA compliance, create reports, coordinate service reviews, and actively shape IT service processes in incident and change management while collaborating closely with clients and departments.
Job Technologies
Your role in the team
- They monitor compliance with the agreed SLAs with customers and service providers. To do this, they create internal and external reports and actively contribute to the further development of our IT Service Management processes.
- You coordinate and oversee Service Review Meetings with our clients, identify improvement potentials in our processes, and monitor their implementation.
- As part of the IT support team, you act as an interface to other departments.
- As an IT Service Manager, you will be responsible for our Incident, Problem, Change, and Capacity Management.
- As part of our incident management process, you will handle communication with customers and prepare communications for regulatory authorities.
- You actively contribute to the management of our key accounts.
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Our expectations of you
Education
- Completed degree in a scientific field / Computer Science or a comparable qualification.
Qualifications
- Knowledge in the definition, monitoring, and evaluation of service and performance metrics.
- Basic knowledge in the field of IT compliance and IT security.
- Excellent spoken and written skills in German and English.
Experience
- Several years of experience in IT Service Management according to common standards such as ITIL v4, ISO/IEC 20000, FitSM, Service Lifecycle.
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What we offer
- A good work-life balance (flexible working hours, home office).
- An attractive compensation package that includes not only a competitive salary but also extras such as the option for the Deutschland Ticket or a fuel allowance.
- Generous 32 days of vacation for the necessary rest and time off.
- A company pension scheme with a monthly employer contribution.
- Workation abroad in Europe.
- Continuous development of your professional skills through tailored further training.
- Agile working environment, flat organizational structures, and short decision-making processes.
- A value-driven corporate culture, collaboration with motivated colleagues in an interesting, diverse, and social work environment that you can actively help shape.
- Diverse opportunities for professional and personal development.
- Good accessibility in the heart of Düsseldorf, including parking.
- Bicycle leasing (JobRad).
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
WEAT Datenservive GmbH
WEAT Electronic Datenservice GmbH operates as a leading network operator in the fuel station sector across Europe, processing over 450 million card payments annually at more than 5,500 connected fuel stations. The company offers a wide range of services, from card processing to e-mobility solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Manager
- Salary
- 60.000 to 85.000€ Gross/Year
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
