Job
- Level
- Junior
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Temporary employment
Job Summary
In this role, you analyze service tickets to identify trends and support the creation of KPIs, dashboards, and knowledge articles. You also work on process optimizations and implementing AI features within the ServiceNow platform.
Job Technologies
Your role in the team
- Analysis of service tickets to identify patterns, trends, and areas for improvement.
- Support in the creation of KPIs, dashboards, and reports for data-driven decision-making.
- Assistance in creating and maintaining knowledge articles to improve documentation and user support.
- Documentation of meeting outcomes and action points to ensure transparency and effective follow-up.
- Support for initiatives to optimize processes in various areas of IT service management.
- Collaboration with the team in the implementation and rollout of AI-powered features as well as automation solutions within the ServiceNow platform.
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Our expectations of you
Education
- Ongoing studies in Computer Science, Business Informatics, Engineering, Economics, or a comparable course of study.
- At least 12 months remaining until graduation.
Qualifications
- Strong interest in IT, digital solutions, and service management processes.
- Good understanding of common IT systems, applications, and technologies.
- Analytical mindset as well as interest in data analysis and process improvements.
- Independent and structured working style in a dynamic environment.
- Good command of English, both written and spoken.
- Proactive attitude, strong problem-solving skills, and high willingness to learn.
- German language skills.
Experience
- Experience with ServiceNow or knowledge of ITIL practices.
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What we offer
- We want to make your time with us as valuable as possible by fostering a supportive and inclusive environment.
- In addition to a competitive salary and development opportunities, your well-being as well as the work-life balance are important to us.
- Flexible and hybrid working, offering a balanced mix of remote work and collaboration in the office.
- Opportunity to apply your academic knowledge in real-world projects.
- Access to gyms or discounted memberships so you stay active and energized.
- Employee Assistance Programme with confidential counseling and support.
- Employer-subsidized canteen with fresh, high-quality meals.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
RWE AG
RWE AG is an essential part of the European energy system, ensuring security of supply for Europe. With its three operating segments - lignite & nuclear power, European electricity generation from gas, coal, hydropower and biomass, and energy trading - it is one of the leading European energy companies.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Working Student IT Service Management
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
