Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Augsburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist users in 1st and 2nd level support for O365, M365, and AzureAD, analyze issues, document in the ticketing system, and install hardware and software components in Augsburg/Landsberg.
Job Technologies
Your role in the team
- 1st and 2nd Level Support in Client Management (O365, M365, AzureAD, ...).
- Administration, support for clients and users.
- Direct contact with end users at the Service Desk at customer sites in the Augsburg/Landsberg area.
- Handling a ticketing system and documenting your activities within the ticketing system.
- Installation and configuration of hardware and software components.
- Analysis and troubleshooting of issues.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist (m/f/d) or are a career changer (m/f/d) with relevant experience and motivation.
Qualifications
- You also share our enthusiasm for the Modern Workplace and topics such as Office 365, Microsoft 365, Teams, Azure, etc.
- You are confident in handling and documenting ticketing systems such as Jira, ServiceNow, Helpline.
- When it comes to incidents and requests, you always have an overview because you always keep a cool head.
- Good German language skills, both spoken and written, ideally complemented by good English skills.
- Your open and friendly demeanor makes our clients always feel comfortable and they look forward to receiving your assistance.
- Your working style is characterized by your strong technical and analytical skills.
- You are a communicative team player and enjoy taking on new challenges.
- Independent work is also no problem for you, and you enjoy being on the road.
- You have a Class B driver's license and are mobile.
Experience
- You have practical experience in IT support (First and Second Level), customer support, telephone support, or user helpdesk.
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What we offer
- We offer you a permanent position in a future-proof industry.
- In addition to occupational pension schemes, you can also make provisions with perinova salary conversion PLUS.
- Our consulting and managed services are closely integrated, including the colleagues among themselves.
- For example, the consulting firm offers trial courses in which employees of the Managed Service accompany colleagues on a project.
- Commute to work by bike or e-bike and take advantage of the attractive corporate bike leasing (JobRad).
- In addition, we offer employee discounts for private online shopping (Corporate Benefits).
- With our corporate fitness program (EGYM Wellpass), you have access to over 6,000 sports studios, swimming pools, climbing gyms, and more.
- In addition, you have access to a comprehensive online program with live or streaming courses.
- Flat hierarchies and an open working environment where we value your opinion.
- The bosses are just a Teams chat away.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Perinova
Wir, die perinova IT-Management GmbH beraten mittelständische und große Unternehmen bei allen Fragen um die Client-/Server Infrastruktur, sei es physikalisch oder virtuell, sei es in der Cloud oder on-premises.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Augsburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
