Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gießen
- Working Model
- Onsite
Job Summary
In this role, you will manage the entire lifecycle of Teamcenter, NX, and CAM services, control SLAs, optimize ITIL processes, and coordinate release cycles in close collaboration with stakeholders.
Job Technologies
Your role in the team
- Holistic Service Responsibility: You take responsibility for the lifecycle of Teamcenter-, NX-, and CAM-related IT services.
- Service Control: You define and monitor SLAs as well as OLAs in close collaboration with the involved teams.
- Incident & Problem Management: You ensure effective support, conduct root cause analyses, and implement preventive measures.
- Release Management: You coordinate the release cycles in alignment with development and the business units.
- Optimization & Budget: You monitor system capacities, plan expansions, and contribute to cost-efficient budget planning.
- Documentation: You create and maintain the relevant process and configuration documents.
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Our expectations of you
Education
- You hold a completed technical university degree of at least 4 years (e.g., M.Sc. in Business Informatics).
Qualifications
- Familiarity with Siemens Teamcenter and NX is a given for you.
- You communicate fluently in English; knowledge of French is a plus.
- Teamwork skills, a high willingness to learn, as well as resilience and flexibility complete your profile.
Experience
- You bring several years of professional experience in the PLM, CAD, or CAM environment, as well as solid knowledge of ITIL processes.
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Job Locations
This is your employer
ROSA AG
Founded in 1982, ROSA AG provides global staffing services, connecting companies with experts across various technical fields.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Manager
- Location
- Gießen
- Working Model
- Onsite
- Diversity
- Open for all genders
