Job
In this role, you handle technical inquiries and issues in Salesforce Service Cloud and SAP CS, analyze existing processes, and coordinate service deployments to ensure efficient technical support.
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Job technologies
Your role in the team
- Central point of contact for users of Salesforce Service Cloud as well as the SAP CS module within the group.
- Identification of areas for improvement and communication of requirements to internal and external contacts such as Salesforce administrators or development partners.
- Ensuring a consistent and efficient deployment of Salesforce Service Cloud across the group.
- Analyze existing processes in the After Sales & Service sector and identify potential areas for optimization.
- Participation in the further development of Salesforce processes and the improvement of data quality.
- Central interface function between international customers, service partners, and internal specialist departments to ensure the operational readiness of the machines as well as to guarantee high-quality technical service.
- Expert support in first- and second-level support via phone and electronic media, including analysis and resolution of technical issues as well as structured documentation in the integrated management system.
- Comprehensive processing of customer inquiries and orders - from analysis and system-based entry to technical clarification and quotation, up to order processing and invoicing - in coordination with the field service and internal departments.
- End-to-End planning and coordination of service deployments, including resource and deployment planning for service technicians, taking into account availability, qualifications, efficiency, and international framework conditions.
- Provision of technical information, especially in the event of machine breakdowns, identification of spare parts, and support with specific technical questions.
- Participation in the continuous improvement of products, services, and internal processes in technical support (field service, repair, spare parts, and claims).
Our expectations of you
Education
- Completed at least a 3-year technical vocational training, e.g., as a mechatronics technician (m/f/d) or a comparable qualification.
Qualifications
- Good technical understanding as well as the ability to systematically analyze, address, and communicate technical issues clearly.
- Good knowledge of service and aftersales processes as well as an understanding of the associated technical and commercial workflows.
- Proficient handling of CRM and ERP systems, especially Salesforce Service Cloud and SAP CS and SAP S/4HANA, as well as good MS Office skills.
- Good German and English language skills, both written and spoken (Level C1), for collaboration with international clients and service partners; additional foreign language skills are an advantage.
- Strong service and customer orientation, as well as good communication and team skills.
- Independent, structured, and solution-oriented working style as well as a high sense of quality and responsibility.
- Willingness to occasionally undertake short-notice business trips domestically and abroad.
Experience
- Several years of specialized professional experience in technical service, aftersales, or technical support.
What we offer
- Attractive compensation in accordance with MTV Metall.
- Company health insurance.
- Work-Life Balance (35 hours full-time).
- Canteen with rooftop terrace.
- New, modern working environment.
- 30 days of vacation.
- Corporate Benefits.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
WEBER GmbH & Co. KG is an established family business in plastic technology, based in Dillenburg, Hesse. Founded in 1949, it specializes in the production of injection-molded plastic products.
- Established Company
- Onsite, Hybrid
- Industry, Production
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