Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wolfratshausen
- Working Model
- Onsite
Job Summary
In this role, you handle technical inquiries and issues in Salesforce Service Cloud and SAP CS, analyze existing processes, and coordinate service deployments to ensure efficient technical support.
Job Technologies
Your role in the team
- Central point of contact for users of Salesforce Service Cloud as well as the SAP CS module within the group.
- Identification of areas for improvement and communication of requirements to internal and external contacts such as Salesforce administrators or development partners.
- Ensuring a consistent and efficient deployment of Salesforce Service Cloud across the group.
- Analyze existing processes in the After Sales & Service sector and identify potential areas for optimization.
- Participation in the further development of Salesforce processes and the improvement of data quality.
- Central interface function between international customers, service partners, and internal specialist departments to ensure the operational readiness of the machines as well as to guarantee high-quality technical service.
- Expert support in first- and second-level support via phone and electronic media, including analysis and resolution of technical issues as well as structured documentation in the integrated management system.
- Comprehensive processing of customer inquiries and orders - from analysis and system-based entry to technical clarification and quotation, up to order processing and invoicing - in coordination with the field service and internal departments.
- End-to-End planning and coordination of service deployments, including resource and deployment planning for service technicians, taking into account availability, qualifications, efficiency, and international framework conditions.
- Provision of technical information, especially in the event of machine breakdowns, identification of spare parts, and support with specific technical questions.
- Participation in the continuous improvement of products, services, and internal processes in technical support (field service, repair, spare parts, and claims).
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Our expectations of you
Education
- Completed at least a 3-year technical vocational training, e.g., as a mechatronics technician (m/f/d) or a comparable qualification.
Qualifications
- Good technical understanding as well as the ability to systematically analyze, address, and communicate technical issues clearly.
- Good knowledge of service and aftersales processes as well as an understanding of the associated technical and commercial workflows.
- Proficient handling of CRM and ERP systems, especially Salesforce Service Cloud and SAP CS and SAP S/4HANA, as well as good MS Office skills.
- Good German and English language skills, both written and spoken (Level C1), for collaboration with international clients and service partners; additional foreign language skills are an advantage.
- Strong service and customer orientation, as well as good communication and team skills.
- Independent, structured, and solution-oriented working style as well as a high sense of quality and responsibility.
- Willingness to occasionally undertake short-notice business trips domestically and abroad.
Experience
- Several years of specialized professional experience in technical service, aftersales, or technical support.
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What we offer
- Attractive compensation in accordance with MTV Metall.
- Company health insurance.
- Work-Life Balance (35 hours full-time).
- Canteen with rooftop terrace.
- New, modern working environment.
- 30 days of vacation.
- Corporate Benefits.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
WEBER GmbH
WEBER GmbH & Co. KG is an established family business in plastic technology, based in Dillenburg, Hesse. Founded in 1949, it specializes in the production of injection-molded plastic products.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support & SAP/CRM Specialist
- Location
- Wolfratshausen
- Working Model
- Onsite
- Diversity
- Open for all genders
