Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Brunswick
- Working Model
- Onsite
Job Summary
In this role, you will provide global user support through qualified 1st and 2nd level assistance, handle incident reports, and maintain a knowledge base within a Microsoft-based IT environment.
Job Technologies
Your role in the team
- You are passionate about innovation and digital transformation - so are we! Our IT teams actively participate in business process design and company-wide projects. We don't just let IT happen, we do IT ourselves. Join us and become part of our team in one of the most beautiful industries in the world with your expertise, and be responsible for:
- Worldwide support for users across all corporate departments.
- Qualified support at 1st and 2nd level, from error analysis to initial resolution.
- Recording, classifying, and analyzing user requests and incident reports in the existing ticketing system in compliance with defined IT service processes.
- Troubleshooting via remote control.
- Managing a large Microsoft-based IT environment including common tools.
- Contributing to the maintenance of a knowledge database.
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Our expectations of you
Education
- Successfully completed training as an IT specialist or a comparable qualification.
Qualifications
- Excellent knowledge of workplace computers and peripherals of all kinds.
- Excellent knowledge of Windows and MS Office.
- ITIL certification (at least ITIL v3).
- Very good knowledge of German as well as good knowledge of English, both spoken and written.
- Customer orientation, flexibility, and willingness to work.
- Team player, strong communication skills, and a hands-on mentality.
- Nobody is perfect! You don't meet the requirements 100%, but you're still interested in the job? No problem - we'll go the way together as a team!
Experience
- Experience with the ITSM tool Matrix42 is an advantage.
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What we offer
- At NEW YORKER, you're more than just an employee – with our benefits, we want you to feel completely comfortable from the very beginning, both professionally and personally.
- Flexible working hours for a balanced work-life balance.
- Attractive compensation & comprehensive social benefits.
- 30 vacation days, company pension scheme, and asset-building benefits.
- Permanent position in an internationally successful company.
- Stable, growth-oriented, and future-focused.
- Personal buddy for your successful start.
- Onboarding events for the perfect start.
- Company and team events for a strong sense of unity.
- Excellent connectivity of the headquarters (Hansestraße) to the A2/A391 as well as free employee parking at many locations.
- Look forward to our Fashion Campus: a modern headquarters with inspiring workplaces that will be built in the coming years.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
NEW YORKER
As a successful young fashion company, NEW YORKER is represented in over 40 countries with 1,000 stores and is continually growing. With a team of around 18,000 employees, we work at the forefront of the industry and value a friendly working environment.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods, Trade
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
2.6Workingconditions
4.4Culture
3.6Engineering
3.1
Senior IT Service Desk Employee
- Location
- Brunswick
- Working Model
- Onsite
- Diversity
- Open for all genders
