Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ditzingen, Stuttgart
- Working Model
- Onsite
Job Summary
In this role, you analyze and resolve issues in first and second-level support, administer local IT systems, and manage IT equipment to ensure smooth operations on-site.
Job Technologies
Your role in the team
- They analyze and resolve complex issues in First- and Second-Level Support for workstation systems, printers, telephony, as well as hardware and software, ensuring smooth IT operations at the site in accordance with the agreed SLAs.
- You are the central onsite contact person for implementing the operational requirements of Thales DE IT, ensuring local user satisfaction and responsible for the timely processing of tickets in your workgroups according to the agreed SLAs.
- You administer local IT systems (client and backend), install and configure Windows clients, and support the specialist departments (e.g., servers and network) with onsite activities.
- You will be responsible for asset management, including maintaining the hardware database, organizing and managing IT equipment, assisting with the implementation and administration of a Mobile Device Management platform, and creating and maintaining technical documentation.
- You provide technical input for projects and initiatives at the site, identify weaknesses in processes and workflows, and actively contribute to the development and implementation of improvement measures.
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Our expectations of you
Education
- Completed vocational training in the field of Fachinformatik for system integration or a comparable qualification.
Qualifications
- Strong analytical and conceptual skills as well as a structured, independent working style.
- Good knowledge of ITIL, IT operations in regulated environments, and experience with ServiceNow are advantageous.
- High customer and service orientation combined with resilience and commitment, even in critical situations, as well as excellent communication and coordination skills and team spirit at both national and international levels.
- Very good German and good English skills, both written and spoken.
Experience
- Extensive experience in IT support with a solid understanding of IT operations, support processes, and Microsoft systems.
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What we offer
- Thales invests more than 4.5 billion euros annually in research and development in key technologies such as artificial intelligence, cybersecurity, quantum, and cloud technologies.
- In 2025, the group generated a revenue of 22.1 billion euros.
- For more than 85,000 employees in 65 countries, we open up forward-looking perspectives, realize individual career paths, and enable creative freedom.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Thales Group
We combine diverse skills, talents and cultures to design and deliver exceptional high-tech solutions. Solutions that make it possible to act today tomorrow. From the bottom of the ocean to outer space and beyond, we help our clients think smarter and act faster - with ever-increasing complexity and every crucial moment along the way.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.4Culture
3.7Workingconditions
3.8Engineering
3.0
IT Onsite Support Engineer
- Location
- Ditzingen, Stuttgart
- Working Model
- Onsite
- Diversity
- Open for all genders
