Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you provide on-site user support, manage a walk-in center, handle software installations, coordinate hardware repairs, and oversee asset management systems.
Job Technologies
Your role in the team
- We are seeking an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main for an international, long-term IT service project.
- You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support.
- Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services.
- First- and second-level support for users regarding Windows Client, MS Office, and standard software.
- Remote support for users and technicians.
- Endpoint and Mobile Device Management (MDM).
- Staging and image loading, as well as managed deployments.
- Conference room and meeting room support (audio/video equipment, connections, etc.).
- Asset clearing and documentation in the asset management system.
- Coordination of hardware repairs with external service providers.
- Warehousing & logistics for shipping and remote locations.
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Our expectations of you
Qualifications
- Strong skills in troubleshooting Windows client environments (on-premises).
- Basic knowledge of infrastructure topics (e.g., networks, cabling, patching).
- Strong service orientation, ability to work in a team, and a proactive approach.
- Excellent written and spoken English skills (C1); German skills are a plus.
- Willingness to work shifts and be on call.
- Valid work permit/visa for Germany.
- ITIL certification is a plus.
Experience
- Experience as an on-site technician or in hardware and software support.
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What we offer
- On call.
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Job Locations
This is your employer
Itconfig/all Gmbh
ITconfig/all GmbH, based in Leipzig, is a reputable IT service provider. The company offers top-notch IT services and employs dedicated professionals. It operates nationwide in Germany and provides various working models, including freelancing and permanent positions.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Onsite Support Technician
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
