Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Halle
- Working Model
- Onsite
Job Summary
In this role, you will lead the IT Service Operations department, enhance support processes according to ITIL standards, and oversee incident and problem management.
Job Technologies
Your role in the team
- Technical and disciplinary leadership of the IT Service Operations department, including ServiceDesk, IT Procurement, IT Organization, as well as Incident and Problem Management.
- Ensuring a stable, efficient, and customer-oriented IT support at 1st and 2nd level.
- Further development and management of IT service and support processes aligned with ITIL standards.
- Responsibility for IT incident and problem management as well as continuous improvement of service quality.
- Further development of the IT organization, processes, standards, and governance structures.
- Management of budget, resources, service providers, and relevant key performance indicators.
- Promotion and further development of employees as well as close collaboration with specialist departments and IT units.
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Our expectations of you
Education
- Successfully completed studies in (Business) Informatics or a comparable qualification.
Qualifications
- In-depth knowledge of ITIL-based service processes, particularly incident, problem, and service level management.
- Strong communication skills, assertiveness, and enjoyment in leading and developing teams.
Experience
- Several years of leadership experience in IT service management, IT operations, or a comparable function.
- Experience in the further development of IT organizations, processes, and governance structures.
- Strong customer and service orientation as well as experience in stakeholder and service provider management.
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What we offer
- A secure job in a family-friendly company of the Sparkassen-Finanzgruppe.
- Flexible working hours, 30 days of vacation, and home office for your work-life balance.
- Job bike leasing, sports programs, and corporate health management.
- Regular employee events and shared experiences to strengthen team spirit.
- Advantages of our S-Travel World with a 5% travel price refund as well as shopping discounts on various products, services, tickets, and much more.
- In-house training sessions of our academy as well as individual external further education for personal and professional development.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
S-Markt & Mehrwert GmbH & Co. KG
S-Markt & Mehrwert GmbH & Co. KG is a central service company of the Sparkassen-Financial Group, specializing in market and added value services. With over 1,300 employees, the company offers a wide range of services in the financial sector.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Head of IT Service Operations
- Location
- Halle
- Working Model
- Onsite
- Diversity
- Open for all genders
