Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist employees with technical challenges, install software and hardware, and support global IT projects in a dynamic environment.
Job Technologies
Your role in the team
- Support and advising employees with technical challenges - on-site in Hamburg and via phone for the other German locations.
- Installation and administration of our software and hardware at the workplaces.
- Support of our global IT teams in projects.
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Our expectations of you
Education
- You are a good fit for us if you have vocational training in IT, experience in IT support, and an ITIL certification.
Qualifications
- You enjoy supporting users, and are familiar with handling complaints and necessary escalations.
- Targeted and empathetic communication in German and English comes easily to you.
- You work analytically, in a structured manner, and at the same time "hands-on" and feel comfortable in a dynamic environment.
Experience
- You are comfortable working within the Microsoft and iOS environments and bring solid knowledge and experience with common ITSM tools, ideally ServiceNow.
- Work experience in an international law firm or corporate environment would be great.
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What we offer
- Through flat hierarchies and flexible structures, we enable creative freedom, foster trust, and promote new ideas.
- Anyone working with us and making a significant impact can also expect a lot: attractive compensation with additional benefits, remote work and flexible working hours, training programs and mentoring, health management (Gympass and bike leasing), and employee discounts.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
NRF Germany
Since 1927, NRF has been a leading company in the manufacturing of automotive spare parts and cooling solutions, offering over 12,000 products for engine cooling and air conditioning. It is known for its innovation and quality in cooling technology.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Support
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
