Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Taunusstein
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the first point of contact for users, handling IT requests, ensuring documentation, conducting training sessions, and managing hardware and IT support both onsite and remotely.
Job Technologies
Your role in the team
- You are the first point of contact for our end users - at the service point, via the hotline, or through our ticketing system.
- You handle incidents and service requests of various kinds and ensure efficient documentation.
- Onsite services are also part of your daily routine, occasionally at our locations in Bad Camberg and Beselich.
- You keep our technology in top shape - whether in our modern meeting rooms or through the installation and management of client hardware.
- Knowledge management is an important part of your work - you create and maintain documentation to optimize support processes.
- You support our users with training and ensure they can make optimal use of their IT tools.
- You will handle tasks in the IT warehouse, from goods receipt to shipping, as well as warranty processing and repair commissioning.
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Our expectations of you
Education
- You have completed training in a technical profession (e.g., IT specialist).
Qualifications
- You are well-organized and keep track even with many inquiries.
- You are familiar with Microsoft operating systems and applications, and you have basic knowledge of network technologies.
- ITIL and ITSM are not foreign words to you - and if they are, you are ready to familiarize yourself with them.
- Fluent German (C1) and basic English skills (B1) make communication within the team easy for you.
Experience
- You have experience in IT support and are familiar with ticket systems – recording, prioritizing, and categorizing requests are nothing new to you.
- Finding and fixing bugs? No problem! You have experience with hardware and software support.
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What we offer
- Family-owned company with strong values. As a family business, we prioritize a trusting environment, short decision-making processes, and a respectful working atmosphere.
- Open and dynamic corporate culture. With us, you can take responsibility, contribute ideas, and actively shape the company.
- A growing and sustainability-oriented company. Here, you work in a forward-looking, international environment where sustainable practices and responsible resource management are firmly embedded.
- Flexible working hours. Hybrid work with up to 60% remote work is possible - depending on your role and responsibilities.
- Attractive compensation package according to the chemical industry tariff. You can expect fair, tariff-bound pay, holiday and Christmas bonuses (so-called annual performance), as well as numerous other benefits.
- Further education and training opportunities. We support your personal and professional development through training, coaching, and a variety of offerings that strengthen you both professionally and personally.
- Financial security for your future. We support you with various models and grants so that you can plan your financial future after your working life.
- Flexible time off without financial worries. Save time and money for individual recovery periods — for example, for a sabbatical or reduced working hours.
- Healthy and subsidized meals in the company restaurant. Look forward to balanced, freshly prepared dishes as well as hot and cold beverages available free of charge all day.
- Easily accessible - by car or bus. Free parking spaces and e-charging stations, as well as a regularly frequented bus stop right outside the door, ensure you arrive conveniently.
- Health & Mobility Offers. Take advantage of our diverse health programs such as vaccination campaigns, health checks, and preventive measures – and stay mobile and active with our subsidized JobRad program.
- Employee discounts & vouchers. Benefit from attractive discounts on our products as well as additional vouchers for your shopping in the store.
- Employee Assistance. With our Employee Assistance Program ("My EAP"), you and your family receive professional and confidential support at any time—whether for health, work, or private concerns. The counseling is free of charge for you and remains anonymous.
- Dress code: Be yourself. Whether hoodie, shirt, or blouse - wear what makes you feel comfortable. Individuality is welcome here.
- Celebrating together. Seasonal company events where your family can regularly join in.
- Your mobile work - well prepared. To ensure you can work healthily, focused, and well-equipped while on the go, we support you with up to 500 euros for ergonomic and data protection-compliant equipment, subject to certain conditions.
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Benefits
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Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
BRITA Group
We are one of the leading providers of water optimization and customization. Our mission is to provide everyone with the best possible drinking experience, tailored to their individual needs.
Description
- Founding year
- 1966
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods
IT Service Desk Specialist
- Location
- Taunusstein
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
