Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you are the IT support contact point, managing support requests, documenting them in ServiceNow, setting up IT workstations, and optimizing support processes.
Job Technologies
Your role in the team
- You are the first point of contact in IT support and ensure that our colleagues receive help quickly and reliably - friendly, solution-oriented, and communicative.
- You participate in the availability via phone and document support requests through our ticket system ServiceNow.
- You independently resolve tickets within the scope of 1st Level Support and escalate them to 2nd or 3rd Level if necessary.
- You assist with the setup and support of IT workstations (hardware, software, and network).
- You create and update system and process documentation.
- You actively participate in maintaining and monitoring the defined KPIs.
- You contribute your own ideas and actively help improve our support processes.
- You report to your Customer Experience team leader.
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Our expectations of you
Education
- You have completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Entry-level candidates welcome! We will train you systematically.
- You are communicative, helpful, and enjoy working in a team.
- You are ready to work in shifts starting at 7:00 AM or until 6:00 PM to ensure our IT availability.
- You think and act service-oriented.
- You have solid knowledge of Windows 10/11 and MacOS, user and printer management in Active Directory, MS Office, and Intune.
- You preferably have knowledge of MS D365, LFS, and Ping.
- You remain calm and organized even in stressful situations.
- You have good German language skills, both spoken and written, for communication with users and within the team.
- You have good English skills for communication with the 2nd Level.
Experience
- You have experience in IT support, ideally in the 1st level support area.
- Ideally, you already have some initial experience with the ServiceNow ticketing system.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Alliance Automotive Service GmbH
Die Alliance Automotive Group ist der zweitgrößte Autoteilehändler Europas und gehört zur Genuine Parts Company (GPC), dem größten Kfz-Teilehändler der Welt.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Vehicle Manufacturing, Supplier, Trade
Service Desk Employee
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
