Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the first point of contact for technical issues, analyze disruptions, propose solutions, document the support process, and keep users informed about the status of their inquiries.
Job Technologies
Your role in the team
- You are our First-Level Hero: the first point of contact for technical challenges, ensuring that inquiries are resolved quickly, professionally - and gladly with a smile.
- You analyze incoming disruptions, investigate their causes, and find suitable solutions.
- Troublesome cases? No problem - you hand over more complex topics clearly and structured to our IT experts in 2nd-level support.
- You keep our users informed at all times and provide helpful tips or clear instructions so they can quickly get back on track.
- Documentation is second nature to you - you meticulously record all support processes to ensure traceability and to enable continuous improvement of our procedures.
- After the solution is before the feedback: You ensure that every request is fully clarified and our users are satisfied.
- You keep track and ensure a structured management of all inquiries.
- In short: You turn problems into solutions - and support into genuine service.
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Our expectations of you
Qualifications
- You are familiar with hardware and software, and you feel at home in the Microsoft environment; knowledge of O365 and Azure is a plus.
- Communication is your strength: you are confident in German (C1) and can explain complex topics clearly.
- You are service-oriented, organized, and solution-focused — team spirit, initiative, and enthusiasm for new challenges characterize you.
- ITIL is not unfamiliar to you - a certification would be nice to have, but not a dealbreaker.
Experience
- You have good basic IT knowledge and have ideally gained initial experience in IT Service Desk or technical support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Wivertis GmbH
Wivertis GmbH is a renowned, established company in the technology sector that provides innovative IT solutions and services. It offers tailored software development, IT consulting, and cloud computing services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk Employee
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
