Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Unterhaching
- Working Model
- Onsite
Job Summary
In this role, you will handle error and support inquiries, provide on-site support, manage IT hardware, and actively participate in various IT projects.
Job Technologies
Your role in the team
- Error Handling & Technical Support: Management and logging of error messages as well as handling of technical inquiries, including analysis of possible causes.
- On-Site Support: Provision of 1st- and 2nd-level support on-site as well as escalation of issues to international teams if necessary.
- User Support: Assisting users with a variety of IT-related questions, including meeting collaboration topics and areas such as Digital Genius.
- IT hardware management: procurement, inventory, and installation of IT hardware, as well as conducting training sessions for end-users.
- Project collaboration: Active participation in IT projects such as rollouts, migrations, site relocations, and event support.
- Working hours: 24 hours per week, distributed over 3 full working days of 8 hours each. Preferred working days: Tuesday to Friday.
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Our expectations of you
Education
- Your qualifications: Ideally, you have completed an IT apprenticeship (e.g., IT specialist for system integration) or possess a comparable qualification. Applications from career changers with a strong IT affinity are also welcome.
Qualifications
- Customer orientation: Excellent communication skills and a strong service orientation in dealing with users.
- Motivation & Self-reliance: High self-motivation as well as the ability to work efficiently both independently and in a team.
- Flexibility: Willingness to occasionally travel for work.
- Language skills: Fluent in German and English, both written and spoken.
Experience
- IT support experience: Practical experience in IT support as well as in handling ticketing systems (preferably ServiceNow) is required.
- Technical competence: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with practical experience in network and server infrastructures.
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What we offer
- International work environment: Work in a dynamic, globally operating company with excellent development prospects.
- Additional days off: Enjoy extra days off on December 24th and 31st.
- E-Learning platform: Access to a diverse selection of training courses and digital learning resources for professional and personal development.
- Company events: Participation in diverse corporate events, including our annual Christmas party.
- Salary development: Regular performance-based salary increases.
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Job Locations
This is your employer
BaseBeyond GmbH
BaseBeyond GmbH is a globally operating IT service provider headquartered in Bremen, Germany. The company offers centrally managed and locally delivered IT services for B2B clients and operates in several countries. Since its founding in 2006, the firm has also established locations in Austria.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Analyst
- Location
- Unterhaching
- Working Model
- Onsite
- Diversity
- Open for all genders
