Job
- Level
- Lead
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 75.000 to 80.000€ gross/year
- Location
- Leipzig
- Working Model
- Onsite
Job Summary
In this role, you lead a dedicated team in IT service management, optimize processes, monitor SLAs, and resolve complex IT challenges to ensure high system availability.
Job Technologies
Your role in the team
- You lead a dedicated team in the field of IT Service Management and promote its development.
- They ensure the smooth operation of IT services and optimize existing processes.
- They coordinate and monitor compliance with Service Level Agreements (SLAs).
- You work closely with internal departments and external service providers to ensure service quality.
- They analyze and resolve complex IT issues to ensure high system availability.
- You create regular reports and analyses to evaluate service performance.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- Solid knowledge of ITIL processes and their practical application.
- Strong communication and leadership skills as well as a solution-oriented work style.
Experience
- Experience in leading teams in IT Service Management.
- Experience working with internal and external stakeholders.
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What we offer
- An attractive salary between 75,000 and 80,000 EUR gross per year (collective agreement).
- Crisis-proof employer in an essential industry with long-term prospects.
- Flexibility to balance work and family life.
- Internal and external training opportunities.
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Benefits
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🎳Team Events
- 🚲Jobbike
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🏖️Workation
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- ⏳4 Day Work Week
Higher Take-Home Pay
- 👷♂️Additional Insurance
- 🍰Employee Stock Option
- 🛍Employee Discount
- 💵Bonus Payments
- 🏝️Summer and Christmas Bonus
- 🚂Climate Ticket
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Michael Page
Michael Page International (Germany) GmbH is an established personnel consulting and recruitment company headquartered in Düsseldorf. Founded in 1991 in Germany, it specializes in the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Team Leader IT Service Management
- Salary
- 75.000 to 80.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.45.351 to 48.049 € net/year · Tax class I
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
