Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Einbeck
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will be responsible for service governance for strategic enterprise clients, manage SLAs, coordinate service delivery, and drive continuous service improvements.
Job Technologies
Your role in the team
- As the central point of contact, you are responsible for Service Governance for one of our most strategically important enterprise clients.
- You ensure compliance with agreed SLAs and manage service quality, KPIs, as well as management reporting.
- You confidently lead Service Reviews, Governance Meetings, and escalations at the management level to success.
- You coordinate internal specialist departments, Service Owners, and external service providers to ensure smooth service delivery.
- You identify risks and opportunities for optimization and drive sustainable service improvements.
- You further develop existing services together with the client and assist with contract renewals as well as new service approaches.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- In-depth knowledge of ITIL, SLA management, KPI and reporting control, as well as escalation management.
- Routine in dealing with outsourcing or multi-provider models and different stakeholders.
- Confident demeanor at management level as well as strong communication and moderation skills.
- Excellent German (C1) and English (B2) skills, as well as a structured, solution-oriented work approach.
Experience
- At least 8 years of experience in IT Service Management as well as several years of experience as a Service Manager, Delivery Manager, or in a comparable role.
- Experience in managed services environments as well as in managing complex enterprise clients and service landscapes.
This text has been machine translated. Show original
What we offer
- Kick off your career with a permanent position in an innovative, rapidly growing company.
- Flexibility & Work-Life Balance: Benefit from mobile and location-independent working as well as a flexible working hours model.
- 30 days of vacation: Enjoy ample time for relaxation and recovery.
- Mentoring & Onboarding: We support you with mentoring and a tailored onboarding process for your optimal start.
- Freedom to design: Implement your ideas independently and shape the collaboration and values of our company.
- Health and Well-being: Take advantage of a variety of health and fitness offerings through our Work-Life Portal as well as the digital health and preventive services provided by our partner heycare.
- More for you - thanks to corporate benefits, asset-building services, and catering at the office (e.g., ice cream flat rate in summer or monthly team breakfast).
- Employees refer employees: Recommend new colleagues and secure attractive cash bonuses for successful hires.
- Mobile & sustainable commuting: Use our bike leasing program to lease your desired bicycle or e-bike at attractive conditions.
- A wide range of personal and professional development opportunities, including cross-departmental.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
accompio GmbH
accompio GmbH brings together experienced IT specialists to support clients in digitalization and the operation of IT solutions. The company offers comprehensive services in the areas of Modern Workplace, IT Security, and Managed Services.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT Service Manager
- Location
- Einbeck
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
