Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Holzwickede
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you advise internal customers on optimizing ITSM processes, analyze IT service structures, and implement ITIL frameworks while creating process documentation and policies.
Job Technologies
Your role in the team
- You advise our internal clients on the implementation, further development, and optimization of ITSM processes (e.g., Incidents, Problems, and Changes).
- Additionally, you analyze existing IT service and support structures and identify potential areas for optimization.
- According to our clients' requirements, you design and implement ITSM frameworks (e.g., ITIL).
- You assist with the international rollout and configuration of our central ESM tool in our business units.
- Additionally, you create process documentation, guidelines, and operating models.
- Furthermore, you serve as the interface between IT, business units, and external service providers.
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Our expectations of you
Education
- You have successfully completed your studies in (business) informatics or another technical training.
Qualifications
- Additionally, you possess a strong understanding of IT organizations, operating models, and support structures.
- Dealing with ITSM tools such as Matrix42 is also second nature to you.
- You are fluent in both spoken and written German and English — additional languages are an advantage.
- Communication skills, solid technical understanding, a precise and conscientious work style, and confident demeanor in escalation situations complete your profile.
Experience
- You already have experience in the analysis, modeling, and optimization of IT processes according to ITIL.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Rhenus AG & Co. KG
We are a world-renowned logistics company with 29,000 employees in over 40 countries. We specialize in managing complex supply chains and offering our customers innovative value-added services.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
3.1Culture
4.0Career Growth
2.7Workingconditions
4.2
Service Manager Group IT
- Location
- Holzwickede
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
