Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle user requests regarding IT systems and services, providing global support on-site, over the phone, and remotely. You collaborate with the Follow-the-Sun service desk team and assist in infrastructure projects at our data center.
Job Technologies
Your role in the team
- You are the primary contact within our global IT Service Desk and provide solutions for all supported IT systems and services. This includes not only on-site user support but also worldwide telephone and remote support.
- You are part of our global Follow-the-Sun Service Desk and collaborate with colleagues around the world to resolve or escalate all incoming issues.
- If needed, you will support our Infrastructure Team with tasks in our data center in Hamburg and participate in interoffice projects.
- You work within service management processes based on the IT Infrastructure Library (ITIL) and the ISO20000 Service Management standard.
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Our expectations of you
Education
- You have successfully completed a relevant vocational training in the field of computer science.
Qualifications
- You are characterized by good written and verbal communication skills, with fluent German and English language skills assumed.
- A customer- and service-oriented approach, as well as strong intercultural competence, are a matter of course for you.
- Team spirit, flexibility, a hands-on mentality, and the ability to stay calm even in stressful situations complete your profile.
Experience
- Initial professional experience in a comparable position is desirable, preferably in an international environment with a legal or consulting background.
- You have experience in infrastructure services and user management, as well as knowledge of Windows operating systems, MS Office applications, and a good understanding of smartphone MDM solutions.
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What we offer
- A diverse and responsible role in an international, collegial work environment.
- Extensive training opportunities as part of our global Learning & Development program, as well as access to the Pluralsight platform.
- Modern and smart working - team-oriented, self-responsible, in the office and remote.
- Modernly designed locations in a central location.
- Attractive benefits: 30% subsidy for company pension scheme, Germany Ticket, company bike leasing, 50% discount for EGYM Wellpass, digital meal allowance, monthly value voucher, corporate benefits platform, and breakfast buffet from Tuesday to Thursday.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Watson Farley & Williams LLP
Watson Farley & Williams beschäftigt über 500 Anwälte und ist an 15 Standorten weltweit, mit Hauptsitz in London, vertreten. Unser Hamburger Büro ist mit den Praxisgruppen Banking & Finance, Corporate, Real Estate, Regulatory, Employment und Tax, überwiegend in den Industriesektoren Energie & Infrastruktur, Maritime Wirtschaft, Immobilien und Private Equity/M&A tätig.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Desk Technician
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
