Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Augsburg, Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support end-users in 1st and 2nd level support, manage requests in the ticketing system, and handle installation and configuration of clients and software solutions in a dynamic environment.
Job Technologies
Your role in the team
- 1st and 2nd level support in client management (O365, M365, AzureAD, ...).
- Administration, support of clients and users.
- Direct contact with end users at the Service Desk at customer locations in the Augsburg/Landsberg area.
- Handling a ticketing system and documenting your activities within the ticketing system.
- Installation and configuration of hardware and software components.
- Analysis and troubleshooting of issues.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist (m/f/d) or are a career changer (m/f/d) with relevant experience and motivation.
Qualifications
- You also share our enthusiasm for the Modern Workplace and topics such as Office 365, Microsoft 365, Teams, Azure, etc.
- You are confident in handling and documenting ticketing systems such as Jira, ServiceNow, Helpline.
- When it comes to incidents and requests, you always have an overview because you always keep a cool head.
- Good German language skills, both spoken and written, ideally complemented by good English skills.
- Your open and friendly demeanor makes our clients always feel comfortable and they look forward to receiving your assistance.
- Your working style is characterized by your strong technical and analytical skills.
- You are a communicative team player and enjoy taking on new challenges.
- Independent work is no problem for you, and you enjoy being on the move.
- You have a Class B driver's license and are mobile.
Experience
- You have practical experience in IT support (First and Second Level), customer support, telephone support, or user helpdesk.
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What we offer
- We offer you a permanent position in a future-proof industry.
- In addition to occupational pension schemes, you can also make provisions with perinova salary conversion PLUS.
- Our consulting and managed services are closely integrated, including the colleagues among themselves.
- For example, the consulting firm offers introductory courses where employees of the Managed Service accompany colleagues on a project.
- Cycle to work using a bicycle or e-bike and take advantage of the attractive company bike leasing (JobRad).
- In addition, we offer employee discounts for private online shopping (Corporate Benefits).
- With our corporate fitness program (EGYM Wellpass), you have access to over 6,000 sports studios, swimming pools, climbing gyms, and more.
- In addition, you have access to a comprehensive online program with live or streaming courses.
- Flat hierarchies and an open working environment where we value your opinion.
- The bosses are just a Teams chat away.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Perinova
Wir, die perinova IT-Management GmbH beraten mittelständische und große Unternehmen bei allen Fragen um die Client-/Server Infrastruktur, sei es physikalisch oder virtuell, sei es in der Cloud oder on-premises.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Augsburg, Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
