Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 1st-level incidents, document issues, monitor their resolution, and continuously develop support scenarios to enhance service quality.
Job Technologies
Your role in the team
- In 1st level, you process incidents, manage their further progression (e.g., forwarding to subsequent incident levels), and monitor the resolution throughout.
- You ensure clear and complete documentation of the incidents.
- Through proactive and reactive performance monitoring, you identify potential disruptions at an early stage and initiate appropriate measures.
- You process service requests including necessary clarifications and communicate transparently with users as part of the request-fulfilment process.
- By creating and maintaining content in the global knowledge base, you make solutions available efficiently and sustainably.
- You continuously develop existing support scenarios and intake channels in order to sustainably improve service quality.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Knowledge in working with service management tools (e.g., ServiceNow).
- Basic hardware knowledge.
- German and English at business-fluent level, for supporting local and international colleagues.
- A service-oriented way of thinking and working, as well as strong intrinsic motivation to continuously develop yourself.
Experience
- Professional experience in the service sector, for example in a service-oriented IT environment and/or through vocational training in an IT or hotel/tourism environment.
- Experience with client operating systems, networks and IT processes is desirable.
This text has been machine translated. Show original
What we offer
- Flexibility: A hybrid work model with flexible working hours and 30 days of annual leave.
- Work Abroad: Up to 30 days a year within the EU Member States, Iceland, Liechtenstein, Norway, and Switzerland.
- Financial Benefits: Company pension scheme, employee shares at favourable conditions, vacation and Christmas allowances as well as financial participation in the company's success.
- Worry-free Relocation: Wrap-around (financial) support for your accommodation search and relocation to Hannover.
- Lifelong Learning: Innovative training programs, including e-learning, specialist seminars, soft skills training, language courses, and opportunities for job shadowing in other departments.
- Digital Fitness: In short training sessions, we show you how to make your daily work more efficient and smarter using our AI tools - especially Microsoft Copilot.
- Healthy Work Environment: Ergonomic workstations, outstanding canteen with rich selection of regional dishes ranging from vegan to hearty made with organic ingredients.
- Corporate Fitness: Hansefit membership across Germany or at Daily Fitness gym in Hannover (also with access for family members).
- Corporate Benefits: Discounts on products and services from well-known vendors (including travel, fashion, and technology).
- Individual Family Support: Company daycare facility and free, anonymous external counselling on personal, professional and psychological matters.
- Mobility: Ease of mobility with a free pass on local public transport (Deutschlandticket) and bicycle leasing (JobRad), free parking and electric charging stations for cars and bikes.
- Connecting Power: Together we enjoy parties, team events and internal networking activities.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
More net
- 💻Company Notebook for Private Use
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 👴🏻Company Retirement Provision
Food & Drink
Job Locations
This is your employer
Hannover Rück SE
The Hannover Re is the fourth largest reinsurer in the world with a premium volume of around 19 billion euros. It operates all branches of property and casualty reinsurance and has a presence on all continents with over 3,200 employees.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Desk Analyst
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
