Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take responsibility for the ServiceNow platform and configuration management process, enhancing CMDB data quality and compliance through automation and monitoring.
Job Technologies
Your role in the team
- You assume technical (co-)responsibility for the ITSM platform ServiceNow and the Configuration Management process - including expansion and further development together with the process owners and internal IT customers.
- You define the CMDB data repository for our hybrid IT landscape, model it technically (e.g., CI classes, attributes, relations), and ensure the completeness, correctness, and timeliness of existing and newly added data; where appropriate, you automate controls on the ServiceNow platform.
- You develop and implement target specifications for IT infrastructure components and ensure their compliance through continuous monitoring. By means of automated target-actual comparisons and Policy/Compliance as Code (e.g., on the ServiceNow platform), you sustainably increase configuration compliance.
- You work closely with Information Security, Compliance/Operational Risk (2nd LoD), Audit, and Procurement, thereby continuously optimizing information integration and IT risk management.
- You develop technical requirements and tests for CMDB and automation functions in collaboration with the implementation team and take on additional tasks in professional ITSM as needed.
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Our expectations of you
Education
- Successful completion of studies in computer science or a comparable academic degree
Qualifications
- Very good German in spoken and written form
Experience
- Expertise and proven practical experience in IT Service Management according to ITIL, ideally with the ServiceNow platform (including CSDM) and Jira; also experience in designing end-to-end processes including governance, KPI framework, and continuous improvement.
- Solid knowledge and practical experience in data management of core platforms, business analysis, and domain data modeling.
- Basic experience in automation as well as in the technical modeling and integration of hybrid IT infrastructures (On-Premises, Private Cloud, Public Cloud, Cloud-native platforms like Kubernetes) with discovery tools and policy engines into a CMDB, as well as the use of Policy / Compliance as Code (e.g., Azure Policy, AWS Config, OPA/Gatekeeper) for automating target-state versus current-state comparisons in the context of Configuration Compliance.
- Practical experience as a Requirements Engineer and Tester in implementation projects (Release/Deployment Pipelines)
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What we offer
- From an attractive performance-based compensation to support with childcare.
- From mobile work with flexible working hours to company pension schemes.
- From comprehensive training programs to health and fitness offerings.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
More net
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
DZ BANK AG
DZ BANK is the central bank of the local cooperative banks, and its mission is to support the business of the many independent local cooperative banks and strengthen their competitive position. The interplay of decentralized customer and centralized product expertise has proven highly effective in this regard.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Manager ServiceNow / CMDB
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
