Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you process requests in the IT service desk, resolve hardware and software issues, manage user rights in Active Directory, and document processes to ensure high data quality.
Job Technologies
Your role in the team
- You are in your element when everything runs smoothly at the IT Service Desk: requests are handled in a structured manner, incidents are resolved efficiently, and users receive the support they need quickly.
- In doing so, you always keep processes and data quality in mind and ensure reliable documentation.
- First- and Second-Level Support for internal employees at all Quanos locations in Nuremberg, Radolfzell, Karlsruhe (DE) & Pristina (RKS).
- Acceptance, classification, and prioritization of incidents and service requests.
- Analysis and resolution of hardware and software issues, as well as coordination with third-level support and external service providers.
- Setup and administration of workstations, notebooks, peripheral devices, as well as mobile devices (onsite & remote).
- User management and permission management in Active Directory / Entra ID, Microsoft 365, and other internal systems.
- Documentation of solutions, processes, and known issues in the IT knowledge base to ensure high data quality.
- Participation in IT projects, e.g., during rollouts, system migrations, or the further development of Service Desk processes.
- Asset Management: Maintenance of the IT inventory and management of hardware and software licenses.
- Onboarding and Offboarding of new employees - from device preparation to access management.
- Active participation in the optimization of ITSM processes and the further development of service quality.
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Our expectations of you
Education
- Completed commercial training, ideally with a focus on IT, or a degree in the field of IT.
Qualifications
- Proficient in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) as well as Windows and macOS operating systems.
- Knowledge of Active Directory / Microsoft Entra ID as well as fundamentals in network and system administration.
- Basic understanding of IT security and data protection requirements (ISO 27001 environment is an advantage).
- Strong service orientation and enjoyment in helping others quickly and competently.
- Structured and solution-oriented way of working.
- High communication skills - clear, friendly, and on equal footing with various stakeholders.
- Team-oriented mentality with a willingness to take responsibility.
- Very good knowledge of German; English skills for collaboration in an international environment.
Experience
- Experience in IT Service Desk or IT Support, ideally in a medium-sized enterprise environment.
- Experience with a ticketing system (e.g., Jira Service Management, ServiceNow, or comparable).
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What we offer
- Flexible options for remote work (two days per week) including workation in an EU country.
- Training budgets for each area as well as company-wide offerings (e.g., AI, Cloud, English).
- Regular events and fun@work.
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Topics that you deal with on the job
Job Locations
This is your employer
Quanos Solutions GmbH
Quanos Solutions GmbH is a renowned software company based in Nuremberg that provides tailored solutions for technical documentation and after-sales service. With over 1,400 customers worldwide, the company promotes the digitalization and automation of service processes in sectors such as mechanical engineering and the automotive industry. The combination of decades of experience and modern cloud technologies distinguishes Quanos Solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Management Specialist
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
