Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop the technical roadmap for ESM solutions on ServiceNow, managing architecture and operations while optimizing processes through workflows and automated services.
Job Technologies
Your role in the team
- You are responsible for the architecture, operation, scalability, and further development of the ESM solutions on ServiceNow and develop the technical roadmap for the platform.
- Requirements from the specialist departments are translated into sustainable, standardized, and integrated solutions, and you manage the corresponding backlogs.
- Together with the specialist departments, you develop service catalogs, self-services, workflows, and automations to make processes more efficient and improve service quality.
- The integration of ServiceNow with enterprise applications such as Workday, SAP, Oracle, Microsoft 365, and other specialized systems is your responsibility. You ensure consistent, high-performance, and secure data and process flows.
- Through the central enterprise portal, you create a unified service experience and ensure intuitive access to information, services, and support offerings.
- You establish and continuously develop governance structures, role models, platform standards, and best practices for Enterprise Service Management.
- You develop robust data and service models, establish KPI and reporting standards, and create transparency regarding service quality, SLA compliance, automation levels, and customer satisfaction.
- As the central contact person for specialist departments, IT, enterprise architecture, data protection, and external partners, you gather requirements, support changes, and derive optimization measures from service and user feedback.
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Our expectations of you
Education
- Completed master's degree in computer science, business informatics, business administration, or a comparable qualification.
Qualifications
- In-depth knowledge of Enterprise Service Management as well as the digitalization of cross-departmental services and business processes.
- Strong expertise in the development and implementation of governance models, standards, and cross-organizational collaboration structures.
- Proficient handling of service metrics, SLA reporting, and data-driven management tools for continuous service improvement.
- Excellent communication skills in German and English, as well as the ability to engage different stakeholders appropriately.
Experience
- Several years of experience as a Service Owner, Product Manager, or in a comparable role with responsibility for enterprise platforms, digital service organizations, or ServiceNow solutions.
- Experience with ServiceNow as well as with the integration of enterprise applications and complex business processes.
- ServiceNow certifications are desirable, along with ITIL 4, experience with process automation and workflow management, as well as knowledge in Service Governance, Service Design, and transformation programs.
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What we offer
- You assume the technical end-to-end responsibility for Enterprise Service Management (ESM) on ServiceNow and ensure that internal services are delivered consistently, efficiently, and user-friendly across departments.
- Together with HR, Finance, Procurement, Legal, Facility Management, and other departments, you will develop a scalable platform landscape that simplifies processes, enables automation, and creates a unified service experience.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Enercity AG
As one of the 10 largest and most sustainable energy service providers in Germany, enercity offers you the chance to help shape the energy transition. We are currently undergoing a transformation that is changing our corporate culture drastically.
Description
- Founding Year
- 1826
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Service Owner Enterprise Service Management
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
