Job
- Level
- Experienced
- Location
- Berlin, Dortmund
- Working Model
- Hybrid, Onsite
- Job Field
- BI, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will advise clients strategically on implementing CRM solutions, design workshops for requirement analysis, and assist in configuring SAP Sales and Service Cloud, focusing on clear communication and technical execution.
Job Technologies
Your role in the team
- Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations.
- We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.
- As a CRM Consultant, you are responsible for advising new and existing customers on both operational and strategic levels regarding the implementation of CRM solutions.
- For example, you will work with the newly developed Sales and Service Cloud products from SAP.
- Your job's key responsibilities are: Strategically accompanying customers from the pre-sales phase, through solution design, to the implementation in the project.
- Gemeinsam mit dem Kunden den Problemraum in Workshops erarbeiten: Anforderungen dokumentieren und analysieren sowie in innovative Lösungen umwandeln.
- Supporting the configuration and adaptations of CRM solutions such as SAP Intelligent Sales / Service Cloud.
- Supporting the development team in developing integration scenarios for the CRM solution into the customer´s existing system landscape.
- Verfolgung integrierter Lösungen mit anderen Customer Experience-Produkten und ERP-Systemen.
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Our expectations of you
Qualifications
- Starkes Geschäftsverständnis für Vertriebs- und Serviceprozesse (Lead-to-Cash- und Ticket-Lifecycle).
- Knowledge of cloud technologies, integration methods (e.g., REST APIs), and data modeling.
- Excellent communication skills in German and English (min. B2 levels).
- Strong intercultural competencies and a willingness to travel (approx. 15% to 20% of your working time).
- Ability to break down complex issues and communicate them clearly and understandably (for example, in conducting customer training).
- SAP Service or Sales Cloud certification or similar CRM certifications would be desirable.
Experience
- 3+ Jahre Berufserfahrung im Umgang mit CRM-Lösungen wie Salesforce, Microsoft Dynamics, SAP C4C oder ähnlichen.
- 3+ years of professional experience in applying technical solutions and designing system architectures.
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What we offer
- While we're one company, each location has unique aspects and benefits.
- Here's a glimpse of what to expect: Flexible Working Models: Early bird or night owl?
- Thanks to our flexible working models, you start your workday when and where it suits you best.
- Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
- Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities.
- Our People Enablement team will support you in finding the best solution for you!
- Company Summit: Exchange professional and personal experiences at our annual in-house conference!
- One of the highlights of our company Summit is the vibrant networking environment it cultivates.
- Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
- Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
- Mobility Support: Choose eco-friendly transportation!
- Da wir unsere Verantwortung für die Umwelt ernst nehmen, unterstützen wir Ihre klimafreundlichen Fahrtkosten.
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Benefits
Higher Take-Home Pay
- 🚙Poolcar
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 🚎Public Transport Allowance
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🎳Team Events
- 🚲Bicycle Parking Space
- 🙂Health Care Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Support
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
NETCONOMY is a leader in designing digital platforms and customer experience innovations, helping companies to identify and successfully capitalize on digital potential. Our flexible, scalable solutions are based on the latest technologies from SAP, Google Cloud, and Microsoft Azure. With over 20 years of experience and nearly 500 experts across Europe, we help our clients increase their innovation power and expand their core businesses into the digital world.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2000
- Language
- English
- Company Type
- Digital Agency
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Culture
4.5Workingconditions
4.2Career Growth
3.7Engineering
3.8
CRM Consultant
- Location
- Berlin, Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
