Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Darmstadt
- Working Model
- Onsite
Job Summary
In this role, you analyze technical issues with our hardware and software, perform installations, and assist clients in implementing our software APIs on Windows and Linux.
Job Technologies
Your role in the team
- In our Technical Support, you are the first point of contact for our customers when it comes to the integration and application of our hardware and software solutions.
- You work with developers on an equal footing, analyze complex issues, and collaboratively find practical solutions with our clients.
- Technical 1st and 2nd level support for our hardware and software products.
- Assistance with driver installation and usage of our CAN and LIN interfaces under Windows and Linux.
- Support of our clients in implementing our software APIs on Windows and Linux.
- Application support for our CAN analysis tools such as PCAN-Explorer.
- Analysis and resolution of technical issues in close coordination with development and sales.
- Active co-creation of the customer experience and continuous improvement of our support processes.
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Our expectations of you
Education
- Completed technical training or degree, e.g., in electrical engineering, computer science, or automation technology.
Qualifications
- Good knowledge of Linux and Shell scripting.
- Programming skills in Python, C, C++, C#.
- Strong customer orientation and excellent communication skills.
- Analytical thinking skills as well as a structured and solution-oriented working approach.
- Very good knowledge of German and English.
Experience
- Several years of experience in a technical environment, ideally in support.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
HMS
As a Heidelberg-based IT consulting and development company, we have been developing custom BI and analytics solutions for all industries since 1989, with a focus on life sciences and finance.
Description
- Founding year
- 1989
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Engineer
- Location
- Darmstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
