Job
In this position, you monitor ITSM processes, conduct audits and reviews, develop process improvements, and regularly create decision-ready reports while communicating with stakeholders.
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Your role in the team
- As part of an interdisciplinary team, you monitor the compliance, effectiveness, and efficiency of ITSM processes based on defined KPIs and derive necessary actions from them.
- You create regular, decision-ready reports on process compliance for line and process management.
- You conduct audits and reviews, initiate and track derived improvement measures with stakeholders, and take on operational, cross-process tasks.
- You coordinate process requirements with internal and external user groups and the product management of the deployed ITSM tool.
- You ensure that documentation, tools, and training materials comply with current laws, standards, and regulations.
- You create release plans and oversee their implementation.
- You assist in defining and filling the roles required for the project.
Our expectations of you
Education
- A completed degree in Computer Science or Business Informatics.
- Alternatively, relevant vocational training (e.g., IT specialist) plus several years of relevant professional experience.
Qualifications
- Solid ITIL knowledge as well as an agile mindset that you confidently combine with traditional process management.
- Process knowledge in incident, event, change, and release management.
- Strong conceptual skills, proven accountability for results, and confident stakeholder management at various levels.
- Structured, analytical work approach and excellent communication skills for complex challenges.
- You have very good German and English skills in speaking and writing.
Experience
- Proven experience in the design, implementation, operation, and continuous improvement of ITSM/ITIL processes in complex, large-scale IT environments.
- At least 1 year of experience in public administration.
- Experience with ITSM tools such as ServiceNow.
What we offer
- 30 vacation days and workation within the EU create space for relaxation and new perspectives.
- Flexible working hours, remote work, and part-time models allow you to tailor your work and daily life—always coordinated with your team and your projects.
- With the ]init[ Academy, training sessions, certifications, and cross-departmental knowledge sharing, you will continuously develop professionally and personally.
- Benefit from cross-departmental knowledge exchange and continuously develop together with your colleagues.
- JobRad, public transport subsidy, and other mobility benefits help you stay flexible and sustainable in your commute.
- Welcome Week, structured onboarding, and mentorship programs ensure a successful start and help you quickly integrate into the team and your projects.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
INIT ist weltweit führender Anbieter von IT-Lösungen für Bus und Bahn. INIT unterstützt mehr als 700 Verkehrsunternehmen dabei, den ÖPNV attraktiver und effizienter zu gestalten.
- 50-249 Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.6
- Team culture
- 3.8
- Career growth
- 3.6
- Working conditions
- 4.4
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