Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Erlangen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop reporting standards within IT Service Management, implement project management practices, and ensure compliance with internal IT processes to maintain quality and efficiency.
Job Technologies
Your role in the team
- You define and further develop reporting standards for local IT Service Management, focusing on SLA reporting, customer satisfaction, and KPI monitoring.
- You implement standards in IT project management and ensure continuous training on topics such as Risk Management and Action Tracking.
- You regularly review compliance with internal IT processes and document the results in a traceable manner.
- You coordinate the implementation of the Business Needs process within the IT Site Management Organization.
- You support internal IT communication through newsletters, Viva Engage, and other digital communication channels.
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Our expectations of you
Education
- You have completed a Bachelor's degree in Business Informatics, Computer Science, or a comparable field of study.
Qualifications
- You possess knowledge of ITIL 4 and hold a certification in project management, such as CAPM.
- You are proficient in Microsoft 365, Power BI, and ServiceNow.
- You have business-fluent proficiency in German and English, both spoken and written.
Experience
- You have extensive professional experience in IT Service Management or in an IT-related project environment.
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What we offer
- Future-oriented workplace with a permanent employment contract.
- Attractive compensation.
- Mobile working by arrangement.
- Individual internal and external training courses.
- Flexible working hours with flextime account regulation.
- Personal contact person.
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Benefits
Food & Drink
More net
- 👷♂️Additional Insurance
- 🚙Company Car
- 🍰Employee Stock Option
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 👴🏻Company Retirement Provision
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Alten Technology
As part of the renowned ALTEN Group, we are one of the leading engineering and technology consulting firms in Europe. Our network consists of 34,000 highly qualified experts who are active in more than 25 countries. With our extensive range of competencies, we guarantee our customers, whether big or small, the best possible support throughout the entire process chain.
Description
- Founding year
- 1988
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Consulting
Operational Excellence Manager IT Site Management
- Location
- Erlangen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
