Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will monitor daily IT incidents, assist with functional issues, and coordinate cross-functional teams for swift problem resolution while ensuring adherence to service management processes.
Job Technologies
Your role in the team
- Daily monitoring and handling of incidents (preferably with Remedy)
- Collaboration with clients (IT & business users) on functional issues
- Supporting the team through knowledge transfer and problem solving
- Stakeholder management and preparation of operational reports
- Coordination of cross-functional teams for rapid problem-solving
- Compliance with Service Management Processes (Incident, Change, Capacity, Problem)
- Ensuring SLA compliance and quality of delivery
- Shift work according to the rotation schedule
- Exchange with SMEs (Subject Matter Experts)
- Communication with suppliers, OEMs, and business partners
- Create progress reports for stakeholders
This text has been machine translated. Show original
Our expectations of you
Education
- Completed university degree
Qualifications
- Knowledge of Manufacturing Shop Floor Systems and IT end devices (e.g., printers, scanners, MRTs)
- IT end-user device knowledge and Windows Server fundamentals
- Knowledge of ServiceNow as well as ITIL processes
- Good communication skills, team spirit, and initiative
- Fluent in German and English
- Willingness to travel nationwide
Experience
- Experience in the application and support of MES, SAP, CAD/CAM
- Experience with complex manufacturing environments preferred.
This text has been machine translated. Show original
What we offer
- Company pension scheme
- Corporate Fitness Network EGYM Wellpass
- Company discounts through Corporate Benefits
- Flexible working hours
- Good transport connections
- Employee Events - Network
- Mobile Work
- Private accident insurance
- The services depicted may vary slightly depending on the position, business unit, and location.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Tata Consultancy Services Deutschland GmbH
Tata Consultancy Services ist ein weltweiter Anbieter von IT-Services, Beratungsleistungen und Geschäftslösungen, die global agierenden Unternehmen schnellen, nachhaltigen Nutzen eröffnen – und das mit einem guten Gefühl von Sicherheit. Das einzigartige Global Network Delivery ModelTM von TCS beinhaltet ein beratungsorientiertes, integriertes Portfolio mit IT-, BPO-, IT-Infrastruktur-, Engineering- und Assurance-Services.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Engineer Shop Floor IT Support Manufacturing
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
