Job
- Level
- Experienced
- Location
- Dusseldorf
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you independently analyze and resolve hardware and software issues in 1st and 2nd level support, assist globally with IT projects, and manage devices using Microsoft Intune.
Job Technologies
Your role in the team
- Independent analysis and resolution of hardware and software issues in 1st & 2nd level support.
- Support for global IT infrastructure projects - from the installation and setup of end devices to site-wide implementation.
- Support and management of laptops, desktops, and mobile devices.
- Inventory management including ordering, replenishment, and reuse of IT equipment.
- Support with administration and device management via Microsoft Intune.
- Participation in the onsite community and active exchange of knowledge and best practices.
- Support in the management of conference and AV technology.
- Documentation and processing of support requests, including via ServiceNow.
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Our expectations of you
Qualifications
- Good knowledge of Microsoft 365 and MS Teams.
- Knowledge in device management with Microsoft Intune.
- Basic knowledge of Apple device support is an advantage.
- Strong logical thinking skills and a structured, solution-oriented approach to work.
- High customer and service orientation as well as strong communication and listening skills.
- Ability to prioritize and adapt flexibly to changing requirements.
- Excellent German and English language skills, both written and spoken.
Experience
- Experience in IT support for Windows 11, laptops, and desktops.
- Initial experience with Azure and ServiceNow.
- Experience in support of iOS and Android devices.
- Ideally, experience with AV and conference technology.
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What we offer
- A 38.5-hour workweek, 30 days of vacation, flexible working hours.
- Varied tasks in 2nd Level IT Support.
- Participation in international IT and infrastructure projects.
- Modern technologies and an international work environment.
- Structured onboarding and support from experienced colleagues.
- Opportunities for professional exchange and continuous development.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
TRICONNECT Consulting GmbH
TRICONNECT Consulting GmbH focuses on the efficient placement of professionals in the commercial sector and offers comprehensive personnel consulting and temporary employment services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT 2nd Level Onsite Support
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
