Job
In this role, you will enhance knowledge management within ServiceNow, build databases, coordinate with stakeholders, and ensure the quality of content and processes. You will prioritize the backlog and promote agile teams.
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Job technologies
Your role in the team
- As a Product Owner, you are responsible for the further development of knowledge management in ServiceNow and oversee its strategic and operational orientation.
- Together with the departments, you will build a company-wide organization of central and decentralized knowledge managers and establish uniform roles, standards, and processes.
- You coordinate collaboration with external service providers and ServiceNow as the system supplier effectively, ensuring a reliable exchange.
- By building high-quality knowledge bases, you lay the foundation for quick and efficient troubleshooting.
- At the same time, you ensure that content is organized and quality-assured, so that AI agents can automate recurring tasks.
- With a clearly prioritized backlog, you continuously develop knowledge management and ensure transparency regarding progress and results.
- In collaboration with specialist departments, external partners, and the ServiceNow team, you promote a successful and solution-oriented cooperation.
Our expectations of you
Education
- A degree in (Business) Informatics or a comparable qualification complemented by professional experience in the IT environment.
Qualifications
- Experience in the role of Product Owner or in managing requirements and backlogs, preferably in an agile work environment.
- A good understanding of the use of AI agents as well as the requirements for structured and high-quality knowledge databases.
- Organizational talent and a pragmatic approach, with which you actively drive topics forward and develop solutions.
- Strong communication skills and coordination abilities in interactions with various stakeholders, departments, and service providers.
- A structured, independent, and solution-oriented working style, as well as very good German and English language skills in spoken and written form.
Experience
- Practical experience in knowledge management, ideally within platform solutions such as ServiceNow.
What we offer
- Full-time, permanent.
Benefits
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
ROSSMANN is one of the leading drugstore companies in Europe, with 56,500 employees in 4,361 stores. It has been expanding rapidly for years and is highly successful.
- Established Company
- Onsite, Hybrid, Full Remote
- Trade
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