Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will handle IT requests, support hardware installations, and lead training for new employees while actively maintaining and enhancing our IT operations.
Job Technologies
Your role in the team
- As a member of the IT support team for Hamburg, you play a crucial role in maintaining smooth IT operations and ensuring that employees receive the support they need to effectively utilize technology in their daily work.
- Acceptance, qualification, and response to customer inquiries via our call tracking system and advising clients on IT-specific issues.
- Goods receipt, warehouse management, order processing, asset inventory maintenance, and conducting stock takes.
- Installation of PCs, equipping new employees with hardware, as well as supporting and assisting with events, even outside the office.
- Training new employees regarding the EY IT environment, network controls, as well as executive IT support for corporate events and proposals, including their support.
- Ticket handling in ServiceNow.
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Our expectations of you
Education
- Completed training in the IT field as well as at least two years of professional experience in IT support and customer service.
Qualifications
- Excellent communication skills in German and English.
- You believe that a flexible mindset is just as important for success as knowledge and skills.
- You are ambitious and dedicated.
- We are looking for people who think in terms of opportunities rather than challenges and find better solutions through targeted questions.
- You value diverse perspectives and enjoy working in a team.
- We are looking for people who want to achieve something together with us and create a trusting work environment.
Experience
- Excellent knowledge of Windows 11, Office 365, and networking of PC environments and remote access (Wi-Fi, DSL), as well as experience with service management systems such as ServiceNow.
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What we offer
- At EY, you work in high-performing, interdisciplinary teams with innovative technologies.
- In a flexible and inclusive work environment, we support you in your various life situations.
- Inspiring colleagues as well as on- and off-the-job training and development opportunities help you to grow beyond yourself and further develop the skills you will need in the future.
- A steep learning curve is guaranteed for you.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Ernst & Young GmbH
We work together to develop innovative solutions for the business world of tomorrow. This is the goal of our 10,000 colleagues at 20 locations across Germany. With our high-performance services in auditing, tax consulting, transaction and management consulting, we bring our clients successfully into the future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.5Workingconditions
3.8Culture
3.5Career Growth
3.3
Expert On-Site IT Support
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
