Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for managing and optimizing IT assets in energy trading while providing solutions in 1st and 2nd level support and analyzing and resolving issues in energy sector applications.
Job Technologies
Your role in the team
- Care work - Maintenance of assets used in energy trading IT, including monitoring the lifecycle, optimizing costs, and ensuring compliance.
- Expert work - Ensuring stable IT operations for energy industry applications and systems through solution-oriented 1st- and 2nd-level support - with a focus on supporting specialist users as well as timely analysis and resolution of disruptions in the energy trading environment.
- Coordination work - management of the entire process handling (dispatching) for energy trading IT within the ITSM system (Jira Service Management).
- Optimization work - Responsibility for the continuous development and optimization of IT service offerings for energy trading.
This text has been machine translated. Show original
Our expectations of you
Education
- Education - Successfully completed training as an IT specialist in system integration or a degree in computer science or a comparable qualification.
Qualifications
- Personality - Strong service orientation, excellent communication skills - even in demanding support situations, high problem-solving competence, initiative, as well as a structured and responsible work approach, team player with willingness to collaborate across disciplines.
Experience
- Qualification - Several years of professional experience in IT support and user support, experience in the energy industry or with energy-related processes is desirable.
- Expertise - Experience in IT service operations with high availability requirements as well as in IT asset management in regulated environments, solid knowledge of ITIL and ITSM topics, comprehensive knowledge of common operating systems, especially Microsoft Windows and ideally Linux systems (e.g., Ubuntu).
This text has been machine translated. Show original
What we offer
- Together - Open corporate culture with regular events.
- Flexibility - trust-based working hours and remote work.
- Growth - Excellent development prospects in a forward-looking corporate sector.
- Health - Occupational health management, fitness studio, sports groups, JobRad, Viva Family Service.
- Family - Childcare subsidy.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Trianel GmbH
Trianel GmbH, based in Aachen, is a long-standing cooperation of over 100 municipal utilities specializing in energy trading and the development of renewable energies. The company offers comprehensive consulting services for the energy sector.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Senior IT Support & Asset Specialist
- Location
- Aachen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
