Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 55.000 to 69.000€ Gross/Year
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop service management offerings for the email backend, ensure quality standards, lead an interdisciplinary team, and communicate effectively with stakeholders.
Job Technologies
Your role in the team
- Holistic support and continuous development of service management services in the Service Email Backend.
- Conceptual support in analyses as well as identification and implementation of optimization potentials in the service.
- Ensuring compliance with quality standards, service levels, and productivity targets in the Email Backend domain.
- Assumption of responsibility for participation in problem, configuration, change, quality, and risk management, as well as acting as the central point of contact (SPOC) for cross-cutting topics.
- Creation and maintenance of process documentation and knowledge bases.
- Design, creation, and optimization of reports and reports.
- Management, coordination, and professional leadership of a virtually organized, interdisciplinary team.
- Ensuring effective service-related communication with internal and external stakeholders as well as goal-oriented participation in projects.
- Proactive and self-directed coordination of escalations in close collaboration with various teams and departments.
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Our expectations of you
Education
- Completed university degree or a comparable qualification in the field of Business and/or Computer Science.
Qualifications
- Very good technical knowledge of MS Outlook (Advanced knowledge of Microsoft Exchange).
- Very good commercial understanding (creating and analyzing business reports).
- Knowledge in the areas of license management, cost controlling, as well as proposal and cost calculation processes.
- Good knowledge of Jira and ITIL, managing JIRA Kanban boards and creating dashboards, ITIL certification.
- You are willing to undertake occasional business trips.
- Fluent German skills and good English skills (at least German C1 and English at least B1 according to CEFR).
Experience
- 2 years of professional experience in Service Management as well as experience in technical leadership and in managing external service providers.
- Several years of experience working with agile methodologies in the IT sector, e.g., as a Scrum Product Owner.
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What we offer
- This position is long-term with planned permanent placement.
- It is required that the employee is present one to two times a week, on days specified by BWI, working in the BWI office premises.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
EICS Group
Our engineers support our customers in the planning, control and implementation of demanding projects. They can draw on a wealth of experience that guarantees their success. We accompany our customers through every step of the process - from project management to concept design, development and production to the first sampling of parts and the rollout.
Description
- Founding year
- 2011
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
3.2Career Growth
3.2Workingconditions
3.6Culture
3.5
IT Service Manager
- Salary
- 55.000 to 69.000€ Gross/Year
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
