Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 74.900 to 81.000€ Gross/Year
- Location
- Aurich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop service strategies to optimize customer engagement and monitor service performance while providing proactive solutions for incidents and issues.
Your role in the team
- Leadership and management of IT Service Management, ensuring efficient service delivery and high customer satisfaction across various business units (e.g., R&D, Service, other Business Units).
- Understanding of Service Value Chains, Operating Models, and Transition Scenarios in combination with solid knowledge of the underlying platforms, applications, and service dependencies.
- Building and maintaining stable customer relationships, analyzing their requirements, and providing tailored service solutions within the framework of provider contracts and the entire service lifecycle.
- Ensuring that releases, deployments, and production changes are coordinated early with support, infrastructure, and external service providers — taking into account technical impacts and dependencies.
- Development and implementation of service strategies to improve the customer experience and achieve defined service goals and KPIs.
- Monitoring of service metrics and analysis of customer feedback to identify areas for improvement and initiate appropriate measures.
- Proactive analysis of incidents and problems as well as sustainable solution development.
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Our expectations of you
Qualifications
- Strong sense of responsibility ("Service Ownership") and taking end-to-end responsibility for service performance.
- Proven success in customer service, complaint handling, as well as in budget, provider, and project management.
- Solid understanding of IT platforms and application services to independently analyze issues and reduce reliance on technical experts for standard topics.
- Excellent spoken and written skills in German and English, as well as strong analytical, communication, and problem-solving abilities.
Experience
- More than 5 years of experience in Service Management (ideally ITIL v4) and/or in highly platform-oriented IT roles with solid knowledge of Service Management principles, IT processes, and best practices.
- Experience in managing continuous improvement processes based on incidents, problems, reports, security findings, and feedback.
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What we offer
- For this position, we offer an annual gross salary of €74,900 to €81,000, depending on experience and qualifications.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ENERCON GmbH
As a pioneer in wind energy technology and a partner in the energy transition, ENERCON has specialized in the development and production as well as the sales and service of onshore wind turbines.
Description
- Founding year
- 1984
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Power Sector, Economy
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
4.2Career Growth
3.2Engineering
2.8Culture
3.5
IT Service Manager
- Salary
- 74.900 to 81.000€ Gross/Year
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
