Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you monitor the performance of IT services, develop KPIs and dashboards, identify improvement potentials, and collaborate closely with IT teams and external service providers.
Job Technologies
Your role in the team
- They monitor and analyze the performance of all IT services in the shipyard.
- They develop KPIs, dashboards, and reports to measure service quality, availability, and efficiency.
- They identify disruptions, bottlenecks, and optimization potentials, and initiate measures to improve service performance.
- You work closely with IT teams, business units, and external service providers to meet the agreed service levels.
- They support the implementation of new IT services and digital solutions from the perspective of service quality.
- They establish best practices and support the application of IT service management methods (e.g., ITIL, ISO 20000).
- You regularly create performance reports and present results in an understandable way for internal stakeholders.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification
Qualifications
- Solid knowledge of ITIL, Service-Level Management, and performance monitoring tools
- ITIL certification or comparable qualifications are an advantage
- Analytical thinking skills and the ability to present complex issues clearly
- Structured working style, initiative, and hands-on mentality
Experience
- Several years of experience in IT service management or service performance analysis, ideally in production or shipyard environments
- Team-oriented working style and experience in collaborating with IT teams, departments, and external service providers
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What we offer
- At Lürssen, we rely on a seasoned crew where everyone can depend on each other.
- Therefore, we promote a work environment that encourages employees to stay and offer anchor opportunities such as exciting development prospects for further roles within the entire Lürssen Group.
- Of course, we will support you on your journey with targeted personnel development measures, which we will be happy to discuss with you in a personal conversation.
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Fr. Lürssen Werft GmbH & Co. KG
Schiffbuilding with passion in its fourth generation, luxury yachts and highly specialized marine ships, innovation and teamwork: For this, the Lürssen family business stands for outstanding craftsmanship. More than 2,700 highly qualified people in and outside Germany contribute every day with expertise and creativity to create something special.
Description
- Founding Year
- 1875
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Service Performance Specialist
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
