winkler Unternehmensgruppe

Ensuring the stable operation and administration of our shop system. Support for updates, releases, and new features, including testing and approval. Supervision and monitoring of interfaces to ERP, PIM, and other service providers. Analysis and...

Planning, installation, and administration of the client/server infrastructure (Windows Server, Active Directory, and file services). Ensuring a stable and secure IT operation through regular maintenance, updates, patches, and documentation of the...

First- and Second-Level Support Receipt, analysis, prioritization, and classification of incoming incidents in the hardware and software domain. Immediate problem resolution during the first contact through remote support Procurement, setup, and...

Monitoring and troubleshooting of SAP systems (systems are outsourced) System monitoring (utilization, performance, error states) of SAP systems Interface Management (Setup of new interfaces + support for existing interfaces including troubleshooting)...