Job
In this role, you will handle first and second-level support, manage hardware and software incidents, perform desktop management, and oversee iOS devices along with user accounts in Active Directory and SAP.
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Job technologies
Your role in the team
- First- and Second-Level Support
- Receiving, analyzing, prioritizing, and classifying incoming incidents in hardware and software areas
- Facilitation of initial solutions through remote support as well as user assistance in daily operations
- Procurement, installation, configuration, and management of end devices as well as peripherals
- Management of iOS devices with an MDM solution
- Management of handheld scanners
- User Management (Active Directory and SAP)
- Maintenance and documentation of the knowledge database
- Operation and management of the infrastructure including data backup
Our expectations of you
Education
- Successfully completed training in the IT sector or experience in the aforementioned area of activity
Qualifications
- Good networking and hardware knowledge
- Due to the company's language policy, good German skills in spoken and written form are required.
- A reliable work ethic combined with a high level of service orientation
- Outgoing personality and sense of responsibility
Experience
- Experience with MS Windows and O365 applications
What we offer
- An optimal work-life balance: 38-hour workweek, flexible working hours, and 30 days of vacation
- The opportunity for remote work
- Above-average social benefits
- Flat hierarchies and a high degree of creative freedom
- An open corporate culture and a family-like, appreciative atmosphere
- An employee app for shaping our work environment
- Daily fresh, locally prepared meals
- A family service to support you in all aspects of life
- A subsidy for public transportation and the option to lease a JobRad
- Employee discounts in various areas as well as special conditions on the Winkler range
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
The winkler Group, a traditional family-owned business based in Stuttgart, operates as a wholesaler for commercial vehicle spare parts, workshop supplies, and agricultural products in Europe. With over 40 locations in six European countries and approximately 1,700 employees, the company provides a wide range of over 200,000 parts along with consulting and delivery services.
- Established Company
- Onsite, Hybrid
- Trade
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