Hauraton Gmbh & Co. Kg
Processing and resolving user inquiries in 1st-level support via ticket, phone, email, and remote support. Support for users with Microsoft 365, Windows clients, mobile devices, printers, and standard software. Conducting error analysis and...
Processing and resolving user inquiries in 1st-level support via ticket, phone, email, and remote support. Support for users with Microsoft 365, Windows clients, mobile devices, printers, and standard software. Conducting error analyses and...
Strategic and operational responsibility for the CRM system as well as its further development and optimization. Leadership and management of the CRM team. Analysis of customer needs and development of effective CRM strategies to strengthen customer...
Ensuring the use and maintenance of CRM data in daily operations Contact person for all sales users in domestic and international sales Planning and conducting training sessions, creating guides and support materials Creation and maintenance of reports,...
Employee support on-site, remote, and hotline Documentation of disruptions and requests in our internal ticketing system Creation and maintenance of internal documentation Installation, configuration, testing, troubleshooting, and rollout of PCs,...
Implementation, operation and further development of the Microsoft infrastructure solutions used (server, software deployment, Azure AD/Entra ID, M365, mobile device management) Operation of the virtualization solution from VmWare and Veeam Backup...
