Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rastatt
- Working Model
- Onsite
Job Summary
In this role, you will handle user requests in 1st-level support, assist with Microsoft 365, Windows clients, and mobile devices. You will also perform troubleshooting and manage client and hardware lifecycle.
Job Technologies
Your role in the team
- Processing and resolving user inquiries in 1st-level support via ticket, phone, email, and remote support.
- Support for users with Microsoft 365, Windows clients, mobile devices, printers, and standard software.
- Conducting error analysis and troubleshooting in the client, user, and permissions environment.
- Support of 2nd-level support for more complex support cases.
- Management of client and hardware lifecycles as well as onboarding and offboarding of employees.
- Documentation of support cases and close collaboration with the IT infrastructure team.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Good knowledge of Windows, Microsoft 365, Active Directory, and Entra ID.
- Basic knowledge of network technologies, Intune, Mobile Device Management, or software deployment is an advantage.
- High level of service orientation, structured working style, as well as very good German and good English skills.
Experience
- Professional experience in IT support, Service Desk, or Client Management.
- Experience in user and permission management as well as in handling ticketing systems.
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What we offer
- Modern and versatile IT infrastructure with a focus on Microsoft, Cloud, Networking, and Security.
- Freedom of design in the further development of our system landscape, the technical advancement, and optimization of our IT infrastructure.
- Permanent position in a forward-looking family business focused on sustainable growth rather than short-term success.
- Salary according to ISTE collective agreement, 30 days of vacation, special leave for family events, and contributions to company pension schemes.
- Structured onboarding in all relevant departments.
- A wide range of development opportunities - from individual training to internal workshops.
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Benefits
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
Hauraton Gmbh & Co. Kg
Seit 60 Jahren sind wir als Spezialist für Oberflächen-Entwässerung international erfolgreich. Mit unserem umfangreichen Sortiment zur Linienentwässerung und Punktentwässerung, Niederschlagswasser-Behandlung und Versickerung sind wir zuverlässiger Partner der Baubranche.
Description
- Founding year
- 1956
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Support Engineer
- Location
- Rastatt
- Working Model
- Onsite
- Diversity
- Open for all genders
