Jobs at everience GmbH

Organizing and providing resource management and incoming capacity planning Ticket Management Creation of analyses and measures for categorization and reduction of tickets Development and maintenance of the internal knowledge base to support support and...

• TeamViewer

Service Desk (1st & 2nd Level Support) Receipt, processing, and documentation of disturbances and service requests via phone, email, or ticket portal Onsite Support Installation, repair, and replacement of hardware and software (PCs, printers, etc.)...

• SAP
• Microsoft Office
• ITIL
• Windows
• TeamViewer
• +2

The following tasks are part of incident management: Ensuring KPI and SLA compliance Monitoring of tickets regarding SLA compliance Major Incident Management Reporting and statistics generation Coaching and training of the Service Desk team Situational...

They support the customer in the daily operations of onsite support. You can expect a diverse environment with exciting IT projects, modern technologies, and a wide range of requirements in the enterprise sector. Receipt, processing, and documentation...

• Windows
• SAP
• TeamViewer
• Microsoft Office

Support in 1st Level Support: Ticket reception and processing, documentation, simple fault analysis. Onsite activities: support with hardware installations, device exchanges, and preparation of workstations. Inventory preparation for autumn: device...

• Windows
• Microsoft Intune

As an onsite support float, you will perform the following tasks as needed: On-site IT support in the production, office, and service areas of our customers. Processing of 1st- and 2nd-level support requests, particularly in the area of...

• Windows
• Matrix42 Empirum
• Microsoft 365

1st and 2nd Level Support - Handling assigned tickets via phone, email, or portal and corresponding documentation in the ticket system, remote support via TeamViewer or similar. Onsite Support - On-site repair and installation of hardware and software,...

• TeamViewer
• Windows
• SAP
• ITIL

Planning, coordination, and execution of hardware and software rollouts. Coordination with specialist departments, technicians, and project managers. Organization of appointments, resources, and materials for rollout waves. Preparation and execution of...

• Windows
• Microsoft Intune

Excellent service is your passion? For our renowned industrial client in Frankfurt am Main, we are looking for a VIP Onsite Technician who combines the highest service quality, discretion, and technical expertise. In this role, you will personally...

• Windows
• ITSM
• ITIL