Job
In this role, you assist users on-site with IT inquiries and technical issues, install hardware, perform error analysis, and document your ticket processing in a dynamic environment.
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Job technologies
Your role in the team
- Would you like to gain practical experience in IT support alongside your studies and work on-site directly with renowned companies?
- On-site point of contact for users with IT inquiries and technical issues.
- Providing 1st- and 2nd-level support.
- Installation, configuration, and replacement of hardware and software.
- Setup of notebooks, PCs, monitors, and mobile devices.
- Troubleshooting and fault resolution in hardware and software environments.
- Ticket handling and documentation of completed tasks.
- Support with rollouts, hardware replacement projects, and IT relocations.
- Contribute to ensuring smooth workplace operations.
Our expectations of you
Education
- Currently pursuing a degree in computer science, business informatics, or a comparable field.
Qualifications
- Initial experience working with ticketing systems.
- Basic knowledge of Microsoft Windows and Microsoft 365.
- Technical aptitude and a solution-oriented approach to work.
- Friendly and service-oriented demeanor.
- Reliability, initiative, and teamwork.
- Very good written and spoken German skills, as well as very good English skills (communication with one client will be primarily in English).
Experience
- Initial hands-on experience in IT support is an advantage, but not a requirement.
What we offer
- Hourly wage of €20.
- Practical experience in a professional IT environment.
- Direct placement with renowned corporate clients.
- Fixed work schedule three days per week (expected to be Tuesday through Thursday).
- Varied tasks at the Frankfurt am Main and Eschborn locations for two of our clients.
- Opportunity to gain valuable professional experience for your future career.
- Personal support and short decision-making processes.
Benefits
Work-Life-Integration
Job locations
About your employer
Die everience GmbH in Darmstadt ist Teil des europäischen Konzern NEURONES, der seit 30 Jahren im IT Markt profitabel wächst. Der Fokus liegt im ersten Schritt auf PC- und Helpdesk-Services, die den größten Anteil des Konzernumsatzes von NEURONES abbilden und durch starke Innovationen eine gute Differenzierung ermöglichen. Als junge und dynamische deutsche Niederlassung agiert die everience GmbH seit 2015 erfolgreich in der DACH-Region sowie in den Benelux-Staaten.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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