Jobs at BFI Informationssysteme GmbH

Onsite support as well as IMAC/D and Break & Fix services for desktops, laptops, and mobile devices. Configuration of hardware and software. Installation and setup of printers in a multi-vendor environment. Provision of 1st and 2nd level support....

• Windows
• Office 365
• +1

Support of IT projects (hardware rollout execution). Ensuring operations in a versatile system landscape within the banking industry. Troubleshooting within the scope of 1st & 2nd Level Support remotely or on-site. Receiving and processing customer...

• Windows
• Microsoft Office

Assembly, installation, and configuration of IT end devices. Exchange of peripherals (e.g., mouse, keyboard, card reader). Dismantling and relocation of IT end devices (including device transport).

• Office 365

Provision of onsite support Installation and replacement of standardized hardware Requests for new user accounts and modifications to existing user accounts Provisioning and processing requests for UCC hardware (CISCO IP phones / iPhones / DECT and...

• Jabber
• Active Directory

Execution of the traditional IMAC business in the WIntel environment as well as support during rollouts. Exchange and installation of hardware: tablets, smartphones, printers, laptops, desktops, and workstations. Wiring of workstations and patching of...

Customer support for questions regarding iPhone and iPad configuration and handling at the IT point (Techbar, Service Desk). Execution of IMAC-D (Install, Move, Add, Change, Delete) and B&F activities in the workplace environment. Installation/refueling...

• ITSM

Installation and configuration of hardware and software Installation and configuration of network components Installation and configuration of operating systems Support in 1st and 2nd level support (telephone, remote, on-site) Ticket processing...

• Microsoft Office

You will be responsible for conducting software component tests as well as overall software tests for control unit software in safety-critical applications according to EN 50128 and EN 50657 (SIL 1). You assist in specifying test procedures and are...

• Python
• TCP/IP
• C++

Qualified incident reception via ticket system and email for software and hardware issues. Prioritization, classification, and documentation of incidents in the ticketing system. Error analysis and provision of initial solutions through on-site or...

• Windows
• LAN
• VPN
• ITIL
• Microsoft Office
• +2

Setup, commissioning, and support of client hardware, peripherals, IP telephony, media technology, and Apple iOS devices. Acceptance, inventory, management, and rebooking of IT hardware in Omnitracker as well as support during inventories. Warehouse and...

• Ivanti DSM
• Citrix

Acceptance and processing of incoming inquiries (e.g., calls, emails, web tickets, chats, fax, voice box, etc.) according to standardized processes and with the help of auxiliary files such as a knowledge base, SOP, ticketing system, etc. Creating,...

• Active Directory
• SAP
• Office 365
• Microsoft Exchange
• +1

Acceptance and professional processing of incoming hardware and software issues in the enterprise customer environment. Recording, prioritization, classification, and documentation of incidents in the ticket system. Conducting fault analyses and...

• Windows
• Microsoft Office

End-user support and user instruction at the IT point as well as onsite support. Execution of IMAC activities (Install, Move, Add, Change, Delete). Installation and refueling of PCs and notebooks. Delivery, assembly, and commissioning of PCs, notebooks,...

• Office 365