Job
In this role, you handle IT requests in the ticket system, perform client installations using MECM, and resolve issues in the Microsoft environment. You also assist with hardware rollouts and work in the area of network technology.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Processing and documentation of IT requests and service requests in the ticket system (IMAC processes: Install, Move, Add, Change).
- Execution of client standard installations and computer provisioning via Microsoft Endpoint Configuration Manager (MECM/SCCM).
- Analysis and resolution of issues in the Microsoft-based client environment in close collaboration with central operational units.
- Execution of hardware rollouts as well as IT relocations, including the disassembly and assembly of workstation systems.
- Installation and configuration of custom software from defined software baskets.
- Support in the field of IT cabling (copper cabling CAT 5/6/7 as well as fiber optics).
- Support with network tasks.
- Participation in Linux-based environments (e.g., Red Hat, Ubuntu) as well as willingness to familiarize oneself with new technologies.
Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist for system integration (m/f/d) or a comparable qualification.
Qualifications
- Solid knowledge of the Microsoft client environment, especially in handling Windows 10/11, Microsoft Office 2019 / Microsoft 365, and ideally Skype for Business.
- Basic knowledge of network technology and IT infrastructure.
- Knowledge in handling ticket systems and IT service processes.
- Good German language skills, both written and spoken.
- Strong service and customer orientation.
Experience
- Experience in client management, software distribution, and IT support.
What we offer
- Assignments in renowned companies across Germany.
- A above-tariff and fixed monthly salary.
- Individual development opportunities.
- Individual employee support by our HR team.
- They gain valuable professional experience in complex project environments.
- Opportunities for takeover at the client.
- Very good opportunities also for career changers and entry-level applicants.
Job locations
About your employer
Our company group focuses on IT / engineering personnel services, IT service / IT operation, managed services / outsourcing, software development, MS Office support and development, as well as on 3D printing and 3D scanning.
- 1998
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.3
- Engineering
- 3.0
- Career growth
- 3.8
- Team culture
- 3.8
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
