Support Engineer Jobs in Dietzenbach

In this role, you will handle complex incidents in 2nd and 3rd-level support for network infrastructures, collaborating closely with other technical departments and manufacturers.

In this role, you analyze incidents and service requests, handle issues in 2nd and 3rd-level support for network infrastructure, and document your solutions and processes.

In this role, you will handle incident resolutions and service requests in network support, analyze issues, and collaborate closely with various technical departments to find and document solutions.

In this role, you will handle incidents and service requests in 2nd and 3rd level support of network infrastructure. You will diagnose issues, find solutions or escalate problems, document your work, and collaborate closely with internal and external partners.

You analyze and resolve network incidents, service requests, and problems in 2nd and 3rd Level Support, develop solutions in lab environments, and collaborate closely with technical departments and partners.

In this role, you analyze and resolve network incidents and service requests, provide 2nd and 3rd level support, and collaborate closely with international partners to find solutions and address issues.

In this role, you will analyze customer requirements, develop technical solution concepts, and ensure all solutions comply with relevant standards. You will closely communicate with customers and internal partners to define clear next steps.

In this position, you will handle security-related incidents within the ticketing system, analyze issues, and provide 2nd and 3rd level support in the firewall domain, particularly with technologies like Check Point, Palo Alto, or Fortinet.

In this role, you will support the IT helpdesk, analyze and resolve issues via remote access, administer user environments in Azure, and contribute to IT projects for maintaining high-availability solutions.

You will support the IT Helpdesk by accepting and processing incident reports, analyze issues via remote access, and manage IT environments, including Microsoft Azure administration.

Processing and analysis of incidents, service requests, changes, and problems in the ticket system. 2nd- and 3rd-level support for the security infrastructure of renowned clients. Independent fault analysis, possibly reproducing the issue in the...

Central contact for service requests from national/international customers and internal users. Review and processing of service requests (tickets) in compliance with SLAs and KPIs (e.g. 'First Clear Rate'). Classification, routing and coordination of...

Central contact for service requests from national/international customers and internal users. Review and processing of service requests (tickets) in compliance with SLAs and KPIs (e.g. 'First Clear Rate'). Classification, routing and coordination of...

Act as the first point of contact for our customers in first and second level network support. Customer support in day-to-day operations, particularly processing and managing customer inquiries in incident and change management. Administration of...

Receiving, analyzing and processing incidents, service requests, changes and problems. 2nd and 3rd level support of the security infrastructure of our well-known customers. If necessary, re-enactment of reported faults and change requests in our...