Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 55.000€ Gross/Year
- Location
- Langen
- Working Model
- Onsite
Job Summary
In this role, you will solve complex technical issues for international partners and clients, analyze PSIM systems, and provide hands-on debugging and optimization support in remote sessions.
Job Technologies
Your role in the team
- As a support agent, you will become a problem solver for international partners, subsidiaries, and OEM large customers.
- This is not about simple first-level support, where you only log requests.
- Instead, you delve deeply into technical worlds: analyze, debug, and resolve complex customer requirements in remote sessions to ensure the stable operation of various integrated systems.
- You are the technical contact for complex support inquiries regarding WinGuard and its over 500 adapters - via phone, email, or our own partner portal.
- Structure and prioritize tickets in our system, but above all: solve problems hands-on in remote sessions (e.g., via TeamViewer) together with our integrators.
- Dive into the complexity of PSIM systems: analyze network issues, debug and optimize protocols, handle certificates, and integrate IT disciplines such as virtualization, databases, networking, and IT security mechanisms.
- Document solutions accurately to share knowledge and prevent future issues - but your focus is on quick, effective problem solving.
- Work in an international environment where your expertise directly influences the success of our clients.
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Our expectations of you
Education
- Solid IT knowledge through completed training in the IT field, a technical degree (e.g., Computer Science, Business Informatics) - even without a degree if you have practical experience - or an equivalent qualification.
Qualifications
- Strong expertise in Microsoft operating systems, network technology, protocols, scripting, certificates, databases, virtualization, and IT security mechanisms.
- Analytical thinking, customer orientation, strong communication skills, and the ability to stay calm under pressure.
- Excellent spoken and written German and English skills for smooth international collaboration.
Experience
- Experience with remote desktop tools and ideally initial practical experience in technical support.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Advancis Software & Services GmbH
Advancis is a renowned name in the PSIM industry, with associates and subsidiaries all over the world. The company was established in 1994 with the aim of creating a command & control management platform that would bring together disparate security systems and provide real-time incident handling for security control rooms.
Description
- Founding year
- 1994
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Agent for WinGuard
- Salary
- 35.000 to 55.000€ Gross/Year
- Location
- Langen
- Working Model
- Onsite
- Diversity
- Open for all genders
