Job
In this role, you will solve complex technical issues for international partners and clients, analyze PSIM systems, and provide hands-on debugging and optimization support in remote sessions.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- As a support agent, you will become a problem solver for international partners, subsidiaries, and OEM large customers.
- This is not about simple first-level support, where you only log requests.
- Instead, you delve deeply into technical worlds: analyze, debug, and resolve complex customer requirements in remote sessions to ensure the stable operation of various integrated systems.
- You are the technical contact for complex support inquiries regarding WinGuard and its over 500 adapters - via phone, email, or our own partner portal.
- Structure and prioritize tickets in our system, but above all: solve problems hands-on in remote sessions (e.g., via TeamViewer) together with our integrators.
- Dive into the complexity of PSIM systems: analyze network issues, debug and optimize protocols, handle certificates, and integrate IT disciplines such as virtualization, databases, networking, and IT security mechanisms.
- Document solutions accurately to share knowledge and prevent future issues - but your focus is on quick, effective problem solving.
- Work in an international environment where your expertise directly influences the success of our clients.
Our expectations of you
Education
- Solid IT knowledge through completed training in the IT field, a technical degree (e.g., Computer Science, Business Informatics) - even without a degree if you have practical experience - or an equivalent qualification.
Qualifications
- Strong expertise in Microsoft operating systems, network technology, protocols, scripting, certificates, databases, virtualization, and IT security mechanisms.
- Analytical thinking, customer orientation, strong communication skills, and the ability to stay calm under pressure.
- Excellent spoken and written German and English skills for smooth international collaboration.
Experience
- Experience with remote desktop tools and ideally initial practical experience in technical support.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
Advancis is a renowned name in the PSIM industry, with associates and subsidiaries all over the world. The company was established in 1994 with the aim of creating a command & control management platform that would bring together disparate security systems and provide real-time incident handling for security control rooms.
- 1994
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Participation in security analyses and assessment of applications and IT systems. Support in the design and implementation of technical security measures (e.g., WAF, Load Balancing, Firewall, etc.). Conducting and supporting penetration tests,...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
