Genesys Jobs in Hesse

In this role, you develop innovative solutions for the Contact Center, analyze customer needs and trends, and implement new features in close collaboration with Product Owners.

In this role, you develop tailored solutions for enterprise clients, analyze their roadmaps and technical challenges while presenting strategic managed services and coordinating involved departments.

In this role, you monitor the operations of the virtual agent and its systems, plan the migration to the Genesys Cloud CX platform, and implement new solutions in the contact center domain.

In this role, you will be responsible for the technical oversight of Contact Center solutions, particularly Genesys. You will conduct complex analyses and comprehensively document all systems.

In this role, you will manage the Virtual Agent and its systems, plan the migration to Genesys Cloud CX, monitor performance, and work on concepts and troubleshooting in the Contact Center environment.

In this role, you will oversee the operation of our Virtual Agent, plan the migration to Genesys Cloud CX, and handle systems for reporting and self-services through proactive error analysis and close collaboration.

You are an expert in contact center technologies with a focus on Genesys. You are the technical and subject matter expert for the communication services. You are responsible for the provisioning and management of the deployed communication services. You...

Do you want to embody genuine customer service? As a Customer Solution Architect, you support our clients strategically and meet them where they are. You speak the language of the clients, identify opportunities early, and develop tailored solutions...

Responsibility for contact center technologies with a focus on Genesys, including monitoring and evaluating current developments and trends. Function as a professional and technical contact person for communication services, both internal and external....

Expert in contact center technologies with a focus on Genesys Specialist and technical contact for communication services Provision and support of the communication services used Carrying out complex analyses when solving problems Creation, further...

As a Product Owner, you are part of one of the largest and most technologically advanced omnichannel platforms in the German banking market for over 30 million bank customers. You develop innovative, customer-oriented and competitive solutions around...

The Digital Branch & Contact Center area is responsible for application support for telephone banking and chat services for customers of Deutsche Bank, Postbank and norisbank. The entire IT operation is provided as part of a managed service by an...

Expert for call center technologies with a focus on Genesys Professional and technical contact person for the communication services Product development of the communication services used Carrying out complex analyzes when dealing with problems as part...