Job
- Level
- Senior
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mainz
- Working Model
- Onsite
Job Summary
In this role, you design digital workplace solutions, optimize IT services according to ITIL, monitor service providers, and integrate innovative technologies for an efficient work environment.
Job Technologies
Your role in the team
- The position of IT Digital Workplace Services Service Owner (m/f/d) is globally responsible for the management and further development of digital workplace solutions in the Service Desk area.
- As a Domain Architect (m/f/d), you will design a secure, cost-effective, and productive working environment that meets the company's requirements.
- Together with internal departments, compliance and security teams, as well as external service providers (m/f/d), the efficient operation and optimization of the services are ensured.
- End-to-end management of digital workplace services in compliance with ITIL processes, quality, compliance, and regulatory requirements (including definition and monitoring of KPIs, ensuring GxP requirements, and risk assessment for new or modified services).
- Monitoring and managing external service providers (m/f/d) (including compliance with contracts and defined SLAs) as well as coordination with Service Delivery and Service Managers to ensure operational service delivery and continuous improvement of services.
- Identification of improvement potentials and new technologies, conducting market analyses, as well as integrating new solutions into the existing IT landscape (including management of the service pipeline and decommissioning of no longer needed services).
- Monitoring of service performance and stability, as well as the creation of reports on quality, usage, and efficiency (including cost assessment and incident analysis for proactive service optimization).
- Central contact person (m/f/d) and escalation contact for internal and external stakeholders (including coordination with service owners, business units, IT leadership, compliance and security teams, as well as service integration managers regarding the performance and further development of the services).
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Our expectations of you
Education
- Completed vocational training (e.g., IT Specialist for System Integration (m/f/d) or comparable) with at least 5 years of professional experience or a university degree with at least 5 years of experience and task-specific expertise.
Qualifications
- In-depth understanding of IT processes, including their practical application, as well as solid knowledge of ITIL processes and Service Management (including ITIL certification).
- Ability to connect technical and strategic requirements, develop innovative solutions, and apply analytical thinking effectively.
- Excellent spoken and written proficiency in German and English.
Experience
- Extensive experience (5+ years) in managing and coordinating external service providers.
- In-depth knowledge of using ServiceNow (ITSM module) and experience with Genesys Contact Center.
- Practical experience in IT Service Management and working in international teams; strong sense of responsibility and organizational skills.
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What we offer
- Apply to our Mainz, Germany location by sending us your documents via our online form.
- For any questions, contact our talent acquisition team at: +49 (0) 6131-9084-1291 (Monday to Friday from 1 PM to 3 PM CET).
- By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations.
- If you are considered for the position, BioNTech will conduct the background check through our service provider 'HireRight'.
- You will be informed accordingly by your BioNTech-Recruiter.
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Benefits
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BioNTech AG
BioNTech is a cutting-edge immunotherapy company that is leading the way in developing new treatments for cancer, infectious diseases, and rare conditions. The company combines immunology research, modern therapeutic platforms, and bioinformatics tools to quickly develop new biopharmaceuticals.
Description
- Company Size
- 250+ Employees
- Founding year
- 2008
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Associate Director IT Service Owner - Service Desk
- Location
- Mainz
- Working Model
- Onsite
- Diversity
- Open for all genders
