BMC Remedy Job in Germany

In this role, you handle customer requests in 1st and 2nd level support, qualify and document issues in an ITSM system, and assist end-users with software and operating system issues.

In this role, you will be responsible for the operation of storage and backup solutions using NetApp ONTAP and Veeam, performing maintenance and optimizing processes according to ITIL standards.

In this role, you will coordinate customer orders in the voice transmission sector and collaborate with various stakeholders to ensure SLA compliance and process quality through effective monitoring and documentation.

In this role, you gather technical requirements, assess infrastructures and develop IT policies. You also manage projects, implement technologies, and train users for efficient system usage.

In this role, your main task is to lead a Service Desk team and optimize IT services. You analyze complex issues, coordinate the implementation of IT services, and present technical solutions at workshops.

In this role, you will handle requests in team mailboxes, coordinate appointments with clients, and optimally plan technician deployments to ensure a smooth operation of daily business.

In this role, you will develop IT service management processes and optimize the performance of business applications, particularly ERP systems, while monitoring SLAs and collaborating closely with internal and external partners.

In this role, you will coordinate customer orders for voice transmission and mobile communication, handle order acceptance, clarify issues with customers and providers, and manage changes and incidents in the voice environment.

In this role, you will be responsible for IT Change Management, managing changes with a focus on risk and quality management, while moderating the Change Advisory Board to ensure smooth processes.

In this role, you develop IT architectures, maintain standards and guidelines, conduct software conformity assessments, and identify requirements from departments to design future-proof IT solutions.

In this position, you will be responsible for First and Second Level support for employees, manage hardware, set up access, and assist in the development of IT processes and projects.

In this role, you schedule appointments with customers, document all activities in the ITSM system, optimize routes for field technicians, and handle requests from team mailboxes.

In this role, you schedule field service technicians, handle customer inquiries, and document all activities in the ITSM system. You optimize tours and serve as a liaison between internal and external partners.

In this role, you will coordinate customer orders for voice transmission, clarify technical and contractual questions, and support the implementation of solutions in telecommunications.